Contributor I

Answered

Is the sonos website for UK customers looking for a US postcode?

Forum|Forum|5 years ago
November 13, 2020
13 replies
260 views

Hi all,

I am trying to grab my free trial of Sonos Radio HD and my postcode doesnt seem to be recognised. I have tried inputting it with no space and with a space in between the first three characters and second three characters but nothing seems to work. The fact it is referring to it as a ZIP code suggests to me it is looking for a US format postcode.

Wither way I cannot claim my free trial currently. Any advice on how to fix?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Simonpa

You will need to update app and if you get “unable to connect” or “ needs to authorise account” unplug one piece.

Lyricist III

Just delete the postcode and fill in the normal way ie uk style.

it happened to me and once signed upI get the “unable to connect to sonos radio”

JammoAuthor

Contributor I

Tried that but still no joy.

Lyricist III

I think it worked 3rd time for me

JammoAuthor

Contributor I

Whilst 3rd time is a charm it certainly isnt in this case. :)

JammoAuthor

Contributor I

Currently this isnt a good look for Sonos. There is no way I can access the trial as a UK customer.

Lyricist III

Sorry I can’t help.

Getting help from Sonos seems much harder these days.

Lyricist III

When it does work you may need to turn off each item to get it to work see here

https://en.community.sonos.com/troubleshooting-228999/sonos-radio-account-needs-to-be-reauthorized-6850610

Really think Sonos need to up their game.

JammoAuthor

Contributor I

No no thankyou for your help. Greatly appreciated.

Seems like this is an issue embedded into the website code.

Lyricist III

Last thought did you try letters in caps? That worked for me

JammoAuthor

Contributor I

Yes afraid so.

Show more replies