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Jammo
Contributor I
Nov 13, 2020 10:38 AM UTC
Answered

Is the sonos website for UK customers looking for a US postcode?

Hi all, 

I am trying to grab my free trial of Sonos Radio HD and my postcode doesnt seem to be recognised.  I have tried inputting it with no space and with a space in between the first three characters and second three characters but nothing seems to work.  The fact it is referring to it as a ZIP code suggests to me it is looking for a US format postcode.  

 

Wither way I cannot claim my free trial currently.  Any advice on how to fix?

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SimonpaAnswer
Lyricist III
Nov 13, 2020 11:45 AM UTC

You will need to update app and if you get “unable to connect” or “ needs to authorise account” unplug one piece.

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13 replies

Simonpa
Lyricist III
Nov 13, 2020 10:45 AM UTC

Just delete the postcode and fill in the normal way ie uk style.

 

it happened to me and once signed upI get the “unable to connect to sonos radio”

 

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JammoAuthor
Contributor I
Nov 13, 2020 10:50 AM UTC

Tried that but still no joy.

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Simonpa
Lyricist III
Nov 13, 2020 10:54 AM UTC

I think it worked 3rd time for me

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JammoAuthor
Contributor I
Nov 13, 2020 11:27 AM UTC

Whilst 3rd time is a charm it certainly isnt in this case.  :)

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JammoAuthor
Contributor I
Nov 13, 2020 11:28 AM UTC

Currently this isnt a good look for Sonos.  There is no way I can access the trial as a UK customer. 

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Simonpa
Lyricist III
Nov 13, 2020 11:29 AM UTC

Sorry I can’t help.

 

 Getting help from Sonos seems much harder these days.

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Simonpa
Lyricist III
Nov 13, 2020 11:30 AM UTC

When it does work you may need to turn off each item to get it to work see here

 

https://en.community.sonos.com/troubleshooting-228999/sonos-radio-account-needs-to-be-reauthorized-6850610

 

Really think Sonos need to up their game.

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JammoAuthor
Contributor I
Nov 13, 2020 11:31 AM UTC

No no thankyou for your help.  Greatly appreciated.  

 

Seems like this is an issue embedded into the website code.

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Simonpa
Lyricist III
Nov 13, 2020 11:35 AM UTC

Last thought did you try letters in caps? That worked for me

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JammoAuthor
Contributor I
Nov 13, 2020 11:36 AM UTC

Yes afraid so.

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