iOS14 upgrade - S1 app not working

Hi folks, thanks for reaching out with the Sonos Community! I’m glad it’s working now. Just let us know if you need anything. We and the community are always here to help.

I’ve managed to resolve my issue with the Sonos app not finding the system over WiFi after updating iPhone to IOS14. Posting it in case it helps anyone else struggling with this issue. All other solutions noted above ie rebooting router, changing network privacy setting, unplugging speakers, uninstalling and reinstalling app etc all failed for me.  

Apparently an additional privacy feature introduced by IOS14 was the use of a private address when connecting your iPhone to a WiFi network. This option can be found by selecting your WiFi network on your phone.  I turned this off and the Sonos app immediately worked. 

Hi @pjseps, welcome to the Sonos Community! I appreciate you sharing that with us and I’m glad that you got your system working. Please let us know if you need anything. We and the community are always here to help.

Did not work for me. I’m actually on the verge of getting rid of  the entire system. It is ridiculous that Sonos is not able to fix this. 

This is what I’ve done so far. Today it is still not working. I reset the router twice. Worked, but I cannot keep doing this on a weekly basis. Installed and reinstalled the App. Both S1 and S2. No difference. Removed the “private address” setting on my i’hone’s Wifi configuration. No difference. 

At this point they are collecting dust and going on the curb in a week. What a waste of money! 

I’ve also tried reboot, unplug, … nothing works for me. When can we expect Sonos to act on it ?

Everytime I go to use the Sonos app it can’t find the 3 speakers. I have tried all the fixes mentioned above the only thing that works is resetting the router…..every single time! I have an iphone on ios 14..I’ve checked and double checked the privacy/local networks….nothing fixes it. Can someone at Sonos help?

Hi @StuW, if you’ve tried the troubleshooting steps listed above, then I’d recommend reaching out to the Support Team via either live chat or phone call - these kinds of issue are often related to the network, and the team will be able to take a closer look at your system, as well as perform some live troubleshooting with you :)

Thank you for your answer. My wife has a Samsung phone and it works perfectly on hers. I will contact the support as well later. Shame the issue has arisen for apple products. 

Think I’ve finally got new SONOS controller working in iPad running iOS 14. But I’ve gone from trusting SONOS, to thinking that even though it works now, it may play up again for no apparent reason in the future. Hopefully not, but I’ve been grappling with this for days now so not holding my breath. Thankfully the users on this thread (rather than sonos support) have proved very useful. I’ve got a couple of old iOS devices (12.5.2). They worked fine, so was able to update Connect (Gen2) and Play:1 to Sonos OS S2, Version 3 using one of them.  Next loading S2 on the iPad iOS 14. Here’s what seems to have got it working, it’s a combination of things in this thread. First disabling Private IP Adress on iPad as per earlier suggestion (thanks pjseps). Next Power off sonos devices. Power off router, power on again and let it reconnect (do this before powering on sonos devices) (thanks Tom_BP), this is a different order to the one suggested in Sonos troubleshooting steps. Installed S2 Controller again. And now I can connect to existing devices. Interestingly the SONOS App isn’t listed in Privacy > Local Network settings on iPad, and I received no notification to allow it acces to local network when installing the App.  So working now, let’s see what tomorrow brings. In truth I suspect controlav is nearer the mark, when saying the app needs some kind of fix to be ios14 aware, but I’m no software expert.