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Contributor I
Jan 28, 2021 4:22 PM UTC
Answered

IOS s2 app cannot update keeps asking to login

Just downloaded the s2 app, starting it, tells me that i need an update ‘Sonos found on this netwerk, update your system...’

When i hit update i have to login. After login, nothing happens… no update, no error, no message, nothing. I cannot get past this point, it keeps asking me to update and then to login…

Unplugging my play:1's and playbar doesn't help

See also s2-setup-issue-6845804

 

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    Smilja
    SmiljaAnswer
    Jan 28, 2021 4:32 PM UTC

    Try uninstalling the iOS app and downloading afresh from the app store. Then connect to existing system. 

     

    Won’t help, there’s an ongoing outage of Sonos Services (aka Sonos Cloud).

    https://status.sonos.com/

    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

    3 replies

    Jan 28, 2021 4:26 PM UTC

    Try uninstalling the iOS app and downloading afresh from the app store. Then connect to existing system. 

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    Smilja
    SmiljaAnswer
    Jan 28, 2021 4:32 PM UTC

    Try uninstalling the iOS app and downloading afresh from the app store. Then connect to existing system. 

     

    Won’t help, there’s an ongoing outage of Sonos Services (aka Sonos Cloud).

    https://status.sonos.com/

    Translate
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    The_DukeAuthor
    Contributor I
    Jan 28, 2021 4:37 PM UTC

    Indeed, re-installing didn't help… I'll wait till the problems with Sonos Services are solved. Thnx!

     

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