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BMF
BMF
Prodigy III
Dec 7, 2021 8:49 AM UTC
Answered

iOS Dark Mode disappeared

I have had Dark Mode working on my iPhone 13 Pro Max, but yesterday everything just turned light.

 

The option to enable it in the App Settings menu has disappeared. I have restarted the app, deleted and re downloaded but it is still missing.

 

It is still working fine on my M1 iPad Pro.

 

Grrrrr it’s just reappeared when I was going to get a diagnostics report.

 

once again …… grrrrrrrrr 

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James L.
James L.Answer
Retired Community Staff
Dec 7, 2021 8:57 AM UTC

Hey @BMF,

 

This can happen if your iPhone is unable to connect to one of our servers in time. A diagnostic would let us confirm that, but I’m glad that darkness has returned to your device :slight_smile:

Please do let us know and attempt to grab a diagnostic if this happens again.

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BMF
BMFAuthor
Prodigy III
Feb 6, 2022 7:24 PM UTC

Tried that several times, just tried it again….. no difference 

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ratty
ratty
Feb 6, 2022 8:01 PM UTC

Did you try rebooting your mobile? 

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BMF
BMFAuthor
Prodigy III
Feb 6, 2022 11:04 PM UTC

Yes, rebooted phone many times … everything has been rebooted during tests.

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Ken_Griffiths
Ken_Griffiths
Feb 6, 2022 11:15 PM UTC

Yes, rebooted phone many times … everything has been rebooted during tests.

Maybe reset the iPhone’s network settings and then setup the WiFi connection again. 

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    BMF
    BMFAuthor
    Prodigy III
    Feb 7, 2022 7:35 AM UTC

    Hi Ken, as it is on both iPhone and iPad, unlikely to be that.

     

    Will have to see how that is handled these days, I think it has improved, but it used to a fairly nuclear option that took ages to get things back.

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    Ken_Griffiths
    Ken_Griffiths
    Feb 7, 2022 11:27 AM UTC

    Hi Ken, as it is on both iPhone and iPad, unlikely to be that.

     

    Will have to see how that is handled these days, I think it has improved, but it used to a fairly nuclear option that took ages to get things back.

    It just resets the network/WiFi settings to factory - you would just need to setup the WiFi connection again. However I agree, if it’s happening on two devices that it may not be the answer, but strange it works fine on some devices on the same WiFi network, which infers it’s something related to the iOS device.

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