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mfdbob
Contributor I
Sep 19, 2023 3:05 PM UTC

IOS 17 and trueplay

Well i just updated to ios 17 and Sonos sent an update earlier today and still cannot perform trueplay.

 

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    33 replies

    Ken_Griffiths
    Ken_Griffiths
    Sep 19, 2023 3:50 PM UTC

    Did you not have TP tuning in place prior to these recent updates then🤔? If not, I guess you missed out by just one day. C'est la vie. Guess those few people, in the minority, that have missed out, like yourself, will just have to wait patiently until the Sonos, or Apple, engineers can resolve the issue.

    Quite clearly it’s Apple that must have changed something, which in turn may have broken Trueplay, but it may even be a bug in their iOS v17 release, perhaps (who knows🤔?)

    I guess the fix will be a work in progress, followed by a fair bit of testing for each individual Sonos device and the numerous combinations of devices that Sonos allows with their product range. So my own thoughts here are… that it may take a while.

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    KnG
    Lyricist I
    Sep 19, 2023 4:45 PM UTC

    I’ve been thinking about rearranging some of my system, so was curious if anyone else has tried TruePlay with iOS 17 and had similar results?  I’ll wait to move anything if the app still needs some tweaking.

     

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    Airgetlam
    Airgetlam
    Sep 19, 2023 4:48 PM UTC

    Yes, there are multiple threads about iOS 17 stopping the ability to run TruePlay, at least temporarily. 

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    Bruce
      DTexman
      Contributor I
      Sep 19, 2023 6:03 PM UTC

      There is an update in the Sonos app now that resolves this issue 

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      brandaopj
      Lyricist I
      Sep 19, 2023 6:08 PM UTC

      The update doesn't address any issues on iOS 17, and it's still not possible to run TruePlay.

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        Airgetlam
        Airgetlam
        Sep 19, 2023 6:33 PM UTC

        There is certainly nothing in the release notes about it. 

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        Bruce
        GC3
        Headliner I
        Sep 19, 2023 6:40 PM UTC

        I don't have this issue. Updated iPhone to IOS 17 and both Sonos app and hardware to 15.8 in the last 3 hours. Trueplay is available for my system.

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        ricmoura
        Lyricist I
        Sep 20, 2023 3:12 PM UTC

        I cannot use true play configuration since I started using iOS 17 (beta) and currently with the iOS 17 release. Sonos app and system completed and update now and it still does not work. 

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          Ken_Griffiths
          Ken_Griffiths
          Sep 20, 2023 3:18 PM UTC

          I cannot use true play configuration since I started using iOS 17 (beta) and currently with the iOS 17 release. Sonos app and system completed and update now and it still does not work. 

          I suspect the 15.8 Sonos update was likely put out to support todays launch of Move 2 (as a guess) so we may have to perhaps wait for another update for Trueplay to work with the newly released iOS v17.

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            Pistonhead
            Pistonhead
            Trending Lyricist I
            Sep 20, 2023 4:43 PM UTC

            I’m running iOS 17 on an iPad mini 6th gen and an iPhone 12. I’ve just updated the Sonos 2 app to 15.8.1, released today. On the iPad I can now Trueplay, but on the iPhone I can’t, being presented with the ‘coming soon’ message. 

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