Avid Contributor I

Answered

IOS 11 and TruePlay

Forum|Forum|9 years ago
September 20, 2017
93 replies
11576 views

After updating to IOS 11 TruePlay doesn’t work!

iOS

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Best answer by Ryan S

We're working on getting the iOS 11 software certified for tuning Sonos players for Trueplay. We haven't announced a timeline just yet, but it shouldn't take too long. We'll be getting it out as soon as we make sure it's all set and ready.

If you've already tuned your players, they will be just fine after you update to iOS 11. Otherwise, you'll need to use a device that hasn't updated to that version to run Trueplay tuning for the time being.

Edit: 10/4 As of Sonos 8.0 iOS 11 is working for Trueplay.

jgatie

It takes a little while for Sonos to tune Trueplay for a new iOS release. It will be here in a bit.

M

matthewgaunt

Lyricist I

When is it likely to be released?

dsiejka

Contributor I

Thanks for starting this thread. I just received two new Play 1's and can't tune them. ETA?

Ryan SAnswer

Retired Sonos Staff

We're working on getting the iOS 11 software certified for tuning Sonos players for Trueplay. We haven't announced a timeline just yet, but it shouldn't take too long. We'll be getting it out as soon as we make sure it's all set and ready.

If you've already tuned your players, they will be just fine after you update to iOS 11. Otherwise, you'll need to use a device that hasn't updated to that version to run Trueplay tuning for the time being.

Edit: 10/4 As of Sonos 8.0 iOS 11 is working for Trueplay.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

S

Skelton

Prodigy I

Thanks for starting this thread. I just received two new Play 1's and can't tune them. ETA?It's been 2 days since iOS 11 came out, that's a mighty unlucky window you fell into.

T

toddpanella

Lyricist I

I just fell into it as well! Hard to believe

jgatie

I just fell into it as well! Hard to believe

Why is it hard to believe? iOS changes require Sonos to re-certify the Trueplay tuning algorithms to any changing software and/or new hardware. That requires time to get correct, as stated by the Sonos rep above. In the meantime, Trueplay still works for any device not running iOS 11.

D

danielrosenq

Contributor I

Well, I´ve been using the iOS11 betas since July, so could the Sonos developer team have done. They easily could, and should, be ready with the update in time for release. It´s not like iOS releases around mid september is a surprise for anyone.

jgatie

Sigh. :8

Smilja

Well, I´ve been using the iOS11 betas since July, so could the Sonos developer team have done. They easily could, and should, be ready with the update in time for release. It´s not like iOS releases around mid september is a surprise for anyone.

a) Beta Software vs. Final Release, we are talking here about two different things.
b) Only private individuals are eligible for beta testing; Sonos, however, is a so called legal person.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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