Controllers & Music Services

These are the two music services I utilized the most on Sonos and they are gone? Starting to to wonder if I shouldn’t look for an alternative to Sonos as between the loss of streaming services and the garbage new App I am starting to wonder why I bother with this system. I can just mirror everything from my iPad to my stereo and get rid of all the expensive Sonos products….

After I lost the use of my I-phone controller to this poorly engineered “upgrade,” it appears my Roam speaker will not connect unless I “upgrade” the controller. I can run the rest of my system without it. Will this new requirement as of a day ago cause me to lose what functionaity I have? I have been using TuneIn streaming. Am I at risk to Sonos-only that you folks can charge for?

I want to downgrade my play 3 to S1 but in the Sonos 1 app I end up with thank you and you can upgrade to S2 and in the S2 app I cannot find the option downgrade to S1 as I follow the instructions on the website. How can I downgrade?

In the new app, LivePhish now seems to be working pretty well (or no worse than other parts of the new app).  I can mostly get playlists to work.  But I noticed that when you play an album it isn’t showing the album name (which is really the date of the show).  See screenshot. 

Hi @Corry P / @Jamie A / @Sotiris C., so many issues with the new app and so many threads, that I don't know if this one has been discussed yet, so I would like to report it to be sure it’s on the backlog:I use Amazon Music and I listen mostly to their Stations. When I play a Station, the Station name doesn't appear on Now Playing, just Song and Artist names.In 16.1 and before it always appeared. Could you add it to the bug backlog, please?Thanks

Aften updating to the new Sonos App, Lots of my favorits are gone or dosent work any more. I have had contact to helpdesk, but they couldn’t help. It’s still not possible to search for music! I have been very glad for my Sonos, but with no help and an App there doesn’t work. It’s still not possible to search across my music services. When are Sonos going to do something about it or fx. Roll this bad update back? 

Like many, I found the removal of the alarm functionality with the new app roll out really annoying. I rang SONOS and the chap confirmed it was a miss, but sit tight as they would release a fix.Since then there’s been two new versions/updates released, including one yesterday. But neither fixed my alarms. We have the new app on several devices and none work - thankfully I’ve the old app on my i-pad that works beautifully.To be specific; I can SEE all existing alarms (that i set via the old ‘gold’ app), i can access each one and make changes - but when i tap ‘save’ nothing changes. It also lets me start to add a new alarm, all settings, time, etc - but again when I tap save, the new alarm doesn’t appear.System wise, I’ve c.20 components across six rooms.I can’t get a straight answer from SONOS - given the above, is this issue supposed to have been patched and if so, it’s a ‘me issue’ and I need to try and find a fix or is the patch still pending from SONOS and we should sit tight?Any he

I am getting errors every time I use the new app to search for anything and nothing opens. My music provider is Napster Rhapsody who Sonos originally promoted when I first got the system  the new app is virtually unusable now - help!  

Since the last app update I can’t start a LiveOne radio from an android controller, I just receive the message ‘Something went wrong’However, I can:play an album from LiveOne from the Android controller start a LiveOne radio from the Windows and IOS controllerI tried to reboot everything, remove the service from the account, remove the app from the device, reboot the device … no success.Also, it looks like the ‘SLEEP TIMER’ was removed in the latest version - or let’s say that I can’t find it anymore.Any suggestion will be greatly appreciated :)  

So the new app sucks in many ways. Here's one. Now that the Alarms function has returned to the app, I find that the time picker to set the alarm time is horrible to work with. Tiny font, hair trigger scroll wheels. Olympic eye-hand coordination needed. Is it just me?

I recently updated the app on iPhone for Sonos and I’m sorry to say it’s an utter car crash. The original app was excellent worked perfectly so I could link to my NAS and play music, use streaming. It was great. This new one is terrible. My NAS is inaccessible streaming start and stop is slow and uncontrollable. Could you please give us the option to role back to the original app, recall the frankly embarrassing app you have recently released, or release an update that fixes these problems. Looking at your forums, I’m not the only one who is less than impressed. Looking forward to your rectification. Kind regards Dom

Wie kann ich Songs aus der Sonos Favoriten Liste zur vorhandenen Playlist hinzufügen? Moderator Edit: Google Translate- How can I add songs from the Sonos favorites list to the existing playlist?

Plenty of bad comments concerning the New S2 App out there. In order to provide a balanced opinion. Are there any users that? :-Have it working in all respects. Prefer the new to the previous S2 Version. Do not regret upgrading to the current version. 

The new App is giving me nightmares. The app doesn’t keep up with tracks being played and is sooo slow sometimes I can’t pause or skip then it will catch up and suddenly react. Oddly when I bypass the app and use Spotify and connect to my speakers in this app they react well so I’m guessing it’s the Sonos app and not my WiFi. I have a boost hard wired to router which no longer  shows up in my system. Also have they removed cross fade or is this just on my system this is no longer available????Thoughts please???

Ok everyone who’s going first?🤣 Let us know how if it’s safe to update. ETA I updated. The app didn’t make me sign in or search for my speakers on first start so that’s a win.  80.01.08 (Android)80.01.30 (iOS)Release date: 5/29/2024 In this update: Fixed issues encountered when adding a product that is running older software.   Fixed an issue where VoiceOver on iOS could not toggle switches in settings. App requirementsAndroid 8.0 or later iOS 16 or later iPadOS 16 or later Fire OS 7 and higher 

This is more of an FYI because I see many asking if they can go back to 16.1 on iOS. Apparently you can, but YMMV.From RedditYou may need a PC/Laptop Install AltStore on PC (follow their instruction) Download the previous .ipa file (Google it) Install it  See this thread: https://www.reddit.com/r/sonos/comments/1cpd8eu/how_to_install_the_previous_app_on_ios/Install Alt Store on Windows: https://faq.altstore.io/getting-started/how-to-install-altstore-windowsIf you can’t find the 16.1 IPA you can follow these instructions to get it. Keep a copy of it and you will always be able to go back to it.https://github.com/qnblackcat/How-to-Downgrade-apps-on-AppStore-with-iTunes-and-Charles-Proxy

Please have representatives call me at **Moderator Note: Modified to protect privacy.

In iOS v80.01.30, I appear unable to play TuneIn radio on just one of three zones.  App defaults to one room (consisting of a single Play 1), and while I can add another room (either room with another Play 1 or my surround setup), I cannot deselect the original “default” room without disabling sound elsewhere. 

What the heck happened?  Who authorized this for release. It is the absolute worst app I’ve ever used. It has rendered my turntable and 4 speakers completely useless. Please roll it back (though the old one wasn’t so great either). You can do better. This is a joke. 

Bonjour à tous,Plus possible d’avoir accès à RadioNova ni FIP radio(s), Impossible de les trouver dans sonos radio ni sur Tune In..!!!Est-ce du à la mise à jour?Est-ce qu’elles seront disponibles de nouveau? Merci Moderator Note - Translation by Google:Hello everyone,No longer possible to have access to RadioNova or FIP radio(s), Impossible to find them in sonos radio or on Tune In..!!!Is this due to the update?Will they be available again? Thanks

Do not upgrade to the new app do not buy any Sonos equipment until the app is working again!!! SONOS - do the decent thing and stand up and apologise properly. No more of your silly Californian tech soundbites please. 

Hi, Sonosstill in trouble to find the way to listen my favourites podcasts via my Home Sonos setup.I have podcasts collection on my Spotify acc, but for some reason, can’t find Podcast section in Sonos app. To address this issue, I’ve created message in Spotify Community portal, but no progress.Still dont know what is the problem.. Details os here: https://community.spotify.com/t5/Live-Ideas/All-Platforms-Connect-re-categorise-podcasts-as-AUDIO-so-they/idc-p/5893811/highlight/true#M282455 As well, my podcasts were hosted by Google Podcasts mobile app. Due to Google decision to close mobile app and migrate podcasts to YTM - all shows I’ve migrate to YTM. Using mechanism provided by Google.Hoped it resolve my problem and I’ll be able to listem podcasts via Sonos. Finally.No way ((Sonos app, select YTM, select Library, select Podcast - it display ONLY 30 shows, even not episodes, as mentioned in some topic here. But 30 shows. WHY? I’ve subscribed to far more than 30 shows! What the issue

Hi, I have a large primary system with a mix of old and new speakers which means I can’t use the new Sonos App and have to use the S1 app which is fine, all works fine. All are connected to the same house WiFi. I have a Sonos Roam in my outside office (also connected to the same house WiFi) and want to be able to use an app to control it. It won’t pair with the new app for some reason and can’t be paired to the old S1. Every time I use it I have to go to settings on the phone and connect it to Bluetooth and use it that way which is a bit of a pain. Any ideas please? I use BTWholeHome which does have Guest network in it for visitors if that is of any use. TIA

I have been a long-time Sonos user, and this is by far one of the biggest blunders I have seen them make. The first being the whole S1 / S2 / old / new hardware guilt-trip and claiming that we all need to drop our old hardware and buy new. But I’m guessing enough peer pressure from those like me who sunk too much $$$ into our speakers have kept this older hardware continuing to run just fine, against all odds. Who could have guessed.But this app update… it has basically rendered all my music located on my network storage, unusable. Before you go “oh this was the whole SMBv1 issue blah blah…there’s a fix… blah blah”… yeah, no. I’m an experienced network engineer. My “NAS” has been running on a Windows 2019 server using SMBv2/v3 shares for years without problems. I’ve had SMBv1 disabled for years now.  The problem happened as soon as the app was released not long ago, and I mistakenly trusted Sonos, and updated it on my phone.What can I do right now?I can play all my music just fine by i

I have two separate Sonos networks, one at my house one on my boat. Every time I leave either one of these systems, I have issues connecting with them when I return. My house has a boost that I usually end up having to unplug and then plug back in for my system to work which I think is absolutely insane. My boat is the bigger issue, I don't have a boost on this network, I'm connecting two play 5's to a T-Mobile home internet wireless router.  I'm currently not able to connect to my network unless I unplug both speakers and plug them back in. Sometimes I even have to hold the button down to reset each one. Why is this a constant issue? I've tried other routers before and had the same issue. Should I just drop the speakers in the water and try another brand? So I've tried six times now to reset both speakers on this network and have been unable to do anything with them. Is this where I start my class action lawsuit?  Moderator edit: Combined posts