Controllers & Music Services

I can’t add new music services to the new Sonos app. The app is up to date, I’ve tried restarting my phone, logging out and back in on the app, trying multiple times with Amazon Music and Deezer. The service page says that the service was successful added and I can return to Sonos app, but when I do it it says that the service couldn’t be added and try again later.

Please can someone help?I am using my IPad and always have but now my playlist doesn’t show, then sometimes it does.It’s so frustrating and I can’t seem to correct this feature Any help please 

Hello,I happen to like the SonoPad third-party controller on iPads and I have been looking for an alternative for use with Android tablets.The app must be optimized for tablets, and optimally should feature a multi-column view.Any suggestions?

Where can i find the equaliser for my Sonos roam speakers on iPad, and phone app

Old S1 only players compatible with latest S2 controller?

Hi,Is there a way to downgrade this poorly thought out new app to the previous version.The new app is not user friendly and does not appear to have a “shuffle” option for my music. I have a NAS with over 12,000 songs and now it appears the sonos app will not provide the ability to shuffle the songs. Either I have to downgrade the app to the previous version or I will have to find another method to play my in house library on the sonos setup.This supposed update is quite obviously inferior to the old one. Certainly won’t purchase anything else from sonos unless this gets rectified. Butch

I am trying to install the new app.  It won’t install correctly and requires several reboots of my iOS devices to open. Even then it has completely screwed up my home audio system. It constantly gives incorrect “cannot connect” messages.  It won’t recognize my Sonos products.  It won’t recognize my third-party music apps.  The search function is defective.  When I finally got some music to play, it defaults to blasting music from my back patio speakers only.  When I change to indoor speakers only, it plays different songs out of different speakers.  Then some of the speakers disconnect.  Then all of the speakers disconnect, and, at the same time, it reverts to blasting music out of the backyard speaker. Are we sure that this is an official Sonos app?  It feels like some sort of joke or maybe malware?

I know you have heard it all , but the new app renders the system virtually unusable. I have 2 systems at 2 different properties.  Have used the system since you began 20 years ago.  Always raved about it , have probably 25 devices.  Always tell everyone to bet the system.  But this new app missed the mark on so many levels.  I am hoping there is a fix for the slowness/ clunkiness, lack of functionality and lost features asap.  As it stands it renders the system basically unusable.  

The latest Sonos software has permanently deleted access to my local music library which is stored on a rather ancient network hard drive that I had dedicated for this purpose. Unfortunately Windows 10 will not connect to this drive, calling it insecure. I have an old Windows laptop that WILL connect to it and manage it, BUT I don’t have Sonos software installed on it. Sonos App version 13.1 is the most recent Windows version of the controller app that can be installed on a Windows 7 computer. Is there any place that I can get hold of this or an earlier version? I only need it to reinstall the network link to my music library that got lost in the latest round of app updates. For other purposes I’ll use the more updated software on my iPad, iPhone, and Windows 10 and 11 PCs. All was well previously…Thanks!

Nearly all setting are greyed out in my s1 app I use. I have a pc connected to a gen 1 Connect and two new Play Ones. I have this working via my Tablet which only has the S1 app installed. On my phone with both apps the S1 app just tells me sod you, open s2. Audio kit should last longer than this Sonos. It’s pricey stuff. Support your customers maybe.

Why doesn’t the new app allow me to to tap in the left or right of the master volume slider to adjust the volume by a single increment? I hate that the new app only allows this via the inaccurate action of finger dragging only.  please bring back a + and. - for the volume please.

Is there any way with Sonos to “lock” two or more songs to play in specific within a playlist or queue?  In other words, if “shuffle” is selected, can two songs be chosen to always play together despite shuffle?  (I know I can always play the same queue in the same order without shuffle - just wondering if there is any way to “lock” songs together.)

I am able to airplay BBC Sounds to my beam and the connected subs.  There is sound and I can control volume.  However, in the turd new app, the BBC sounds isn’t showing up as the service that is playing thus I cannot connect to my play 1 nor play 3 speakers.   any suggestions?  I’m no tech idiot but this new app is a turd.  A rubiks cube is easier to solve  

Since the app I have not seen my Sonos playlists. From what I have read the ability to create or edit playlists is not available but should I be able to see and play these playlists? If you can see and play your playlists did you have to do anything to regain that ability? I have figured out how to get my library back and can play a track from it but the playlists has me baffled.

Inability to  access (on iPad) my home music via a QNAP NAS following the latest Sonos software update.Following a Sonos chat I followed the advise to log on to Sonos via a computer (from which I had no problems) and delete my connection to the NAS and then re-connect. I did this and after a long delay while the library was rebuilt the connection was there on the computer but not on my ipad. Any advise would be welcome.

My wife was kicked off our Sonos system and now she can’t get back on? when I try to connect her from her phone it says no Sonos found on our network. ive tried everything.  Please help!

As of this morning (after a usual short delay while it tries to recognize my system, and icons start populating over the course of a few minutes), I could finally see a shared library on my network… and I could direct music to speakers!  Big win!  Then this afternoon, I noticed another app update ready on the Android Play Store: 80.02.07-release+20240605…updated it with the hopes of continued improvement, but now the app will no longer recognize the network/devices.  it launches with a big:NO PRODUCTS FOUNDIt just sits there… at least with the other version, sometimes it would take up to 10-15 seconds before it finally realized there’s speakers on the network. I’ve already tried uninstall/reinstall/clear cache/data… reboot router, etc. I’ve gone into system settings and try to find products. Nothing. Bluetooth is enabled, I’m standing right next to a Sonos speaker that is playing music. Nothing.Then I noticed that the Windows Controller app (already at 16.2) had another update waiting.

Does the new update download automatically? I can’t find the option to update. 

Just set up the system for the first time and authorized Apple Music. Sonos radio will play through the speaker, but Apple Music will not even though it’s authorized and shows all playlists from my account. I push the play button, the Sonos app thinks for a few seconds, and then Does not play 

Can you at least give us the ability to close the advertisement easily on an iPad, for crying out loud it easily took 20 attempts for me to close it. This is the second time I’ve seen the ad and had the same issue.

A word of caution: when I opened the iOS Sonos app 80.02.44 (updated 3 days ago) you’re immediately presented with new “Terms of Use” which you must Accept to use the app: PLEASE REVIEW SECTION 13, TITLED "DISPUTE RESOLUTION" CAREFULLY, AS IT SETS FORTH HOW THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION, AS WELL AS YOUR RIGHT TO OPT OUT OF SUCH PROVISION. IT IS IMPORTANT YOU READ THE TERMS OF THIS AGREEMENT BEFORE PURCHASING, DOWNLOADING, REGISTERING AND/ OR OTHERWISE USING SONOS PRODUCTS AND/OR SERVICES. It seems all the talk of a class action suit have reached management. In section 13 (j):Right to opt-out of the Arbitration Agreement. IF YOU DO NOT WISH TO BE BOUND BY THE “ARBITRATION AGREEMENT” AS SET FORTH IN THIS “DISPUTE RESOLUTION” SECTION 13, THEN: (1) you must notify Sonos in writing within thirty (30) days of the date that you purchased a single Sonos Product or otherwise become subject to this Arbitration Agreement (or any subsequent changes to the provisions of the secti

Hi there! Since a couple of weeks, there’s finally Lossless streaming from Apple Music. Hurray! The only problem: It’s not working on my older speakers (Playbar, Play:1, Play:3). Is there somewhere an official list of which speakers Apple Music Lossless is supported? Also: all Sonos players are capable of playing lossless audio. Why doesn’t it work on these older models? (Amazon and Tidal do play lossless on older hardware) I hope it gets added in the near future! 

 I’m having lost of problems with it. the conexion is bad with the system, it’s more xomplicated and the selection of the rooms always have problems. i have 11 speakers at home and I can not enjoy my system since the update

I made the critical mistake of accidentally upgrading to 80.0 FML 😡Am I missing something, what happened to the much celebrated eq shortcut which then had quick access to the speaker settings for things like sub levels? Where is then system information in setting to see what version I’m running and each speakers network info? The UI/UX is so terrible. What a massive step back in usability.   

Not counting prior issues/problems/up-down grades to the apps/equipment in the past.How many hours of your personal time have you spent trying to play audio/music from your Sonos whole-home-wireless-audio system with the new app?  4hrs + and counting here...YOU?