Controllers & Music Services

I am a patient IT engineer, but I am getting close throw out all my Sonos gear over this mess. I have a whole host of issues that started a few weeks back. It’s a mystery to me how such poor quality software updates passed release testing and were allowed to be rolled-out essentially rendering the product unusable. From Spotify I can sometimes not longer see any of my speakers on my Samsung Galaxy S23. Closing Spotify, putting the phone into flight mode and back again may or may not fix this. This is an older problem that I got used to though. When I select any of the speakers shown in Spotify for playback via Connect I get the circle (of death) and until it eventually times out without a connection to the speakers being established. This is relatively new (a few weeks) Using the Sonos App I can still see some of the playlists that I played last (when Spotify Connect was still working). Sometimes I am lucky and I succeed to get these to play.  Using the Sonos App while trying to connec

I am missing the Option add to Radio Favorites on IOS  

In the new app when attempting to play one of my custom made playlists using Deezer, the music refuses to play. If trying to shuffle the playlist the play symbol will just show the spinning loading wheel.If attempting to play an individual song within the playlist it just says ‘something went wrong’. It also shows this ‘something went wrong’ error when trying to enter the Deezer service within the Sonos app. Using the old app on my tablet it has a similar issue, saying ‘cannot add song to queue - 701’. Have added a screenshot below of the error message.You can find artists within Deezer using the Sonos search bar. It will allow you to play artist mixes, but if you try to find artist top tracks, it will show the same ‘something went wrong’ message.I have already tried deleting Deezer and re-adding the service, and have rebooted my router and reset all my speakers by unplugging and re-plugging in. This is a major issue as my Deezer playlists constitute most of my listening on the Sonos s

So before what I’ll call the new S2 “black” app was just updated, I had on my phone and was able to use (at different times)  both the original S2 brown app (to control some newer products like a Suband an Arc ) and separately also use  the original gray S1 app  to control some older connects that I have in my house. When I updated the Brown S2 app to the recent black S2 update, the old S1 gray app now says that one of my connects is incompatible with the old gray S1 app (and that I have to remove it or update to S2) , and says it needs the S2 app,  but it’s not being  discovered by the new black S2 app. How can I fix this to be annle to uae all my products as before ???? (The new S2 black app is still controlling the newer kit and the old gray S1 app is still controlling some old connects. )

Sonos used to be intuitive, user-friendly and integrated well with third party streaming providers like Tidal.  The latest update not only makes using Sonos complex and EXTREMELY clunky and cumbersome, it no longer allows simple features such as playing Artist Playlists in Tidal. (The very thing I used Sonos for).I have already started looking at alternatives … Who else is thinking the same way? 

The recent up has left the library all but unusable. Anyone know how to make songs continue to play one after another after the update?

Informations received from Sonos support yesterday -Additional improvements to screen reader for visually impaired customers: May 21-Adding to queue and playing next: early June-Sleep timer: mid-June-Snooze alarms: mid-June-Local music library search and playback: mid-June-Update Wi-Fi settings: mid -June   

Help.

I keep disconnect myself from the app and try to reconnect us in the administrator but I have no option for so and it keeps telling me that my speaker is not registered although it keeps lugging in but I have no option I canike news

The Favorites Cannot load on the startpage on my IOS devises (2 iPAds and 2 iPhones). It’s loaded on my Mac and Windows controller.The IOS controller Connects very slow and ofte it Cannot load the playlist but the Music is Playing.The search function says “Something went wrong…”This has started aften the Update - I’m not impressed by the new App.When will Sonos Update the app with fixes? 

Spent over an hour waiting on line to talk to customer service rep who was not helpful. He finally came back and said the recent I couldn’t add a playlist or put music onto existing playlists was because, “Sonos is improving its service to accommodate new products.” He also said additional updates will be released to facilitate what I’m trying to do. Huh?!! When does an update eliminate basic features of a product and only roll them back out when the bugs are worked out. Thankfully, I didn’t update the app on my wife’s phone so can still use this function. Truly unbelievable!

Note: The following is offered in the spirit of helpful information. If you are inclined to remain disgruntled with the current state of the app and/or Sonos in general then I suggest you close this thread and move on. I’ll not be responding to any negative comments to justify what I have written.During this time of Sonos fixing things with the App I would suggest turning on automatic updates within the app. If you are manually updating the app you must first remove the current version from your device. The downside is that all data is removed including that which is to be changed/updated as well as that that requires no change/update.  In essence you are rebuilding the app from the ground up which in most instances can require rebuilding personal settings.In technical terms you are pandering to what is known as a “volatile update” that destroys the previous version. This procedure may have been (emphasis on may have been) necessary in the first few updates; but IMO is no longer requir

Sonos you have ruined my music listening experience- I am Neurodiverse and I really struggle cause it is so complex for me to even search for an album I want to listen too. I have spent so much money on setting up my full house with this system but at the moment with this new app all I am able to fathom out is how to listen to my favourite radio station- why have you done this 😩 can I have my old app back- is there a system that you can provide for your Neurodiverse users! 

Hi,Feature request: show the number of tracks added to the queue in the pop-up message like in the older 16.1 Sonos app.  The old 16.1 app displays how many tracks were added to the queue when using these functions:Add to End of QueuePlay Next The pop-up message shows e.g. “142 tracks added to the Queue” The newer app displays just “Added to queue.” It was helpful to get an indication that how many tracks were added without having to access the queue to check.  

I just updated to the new Sonos app which looks great. I use Apple Music and there’s no way to select an individual song and add it to a queue. The “play next” and “add to end of queue” options are gone. The only option is “replace queue”.  This is a big bug as I use and revise my queue all the time. Will this be addressed in future updates?

Can Sonos please advise its timeline for restoring the Pandora Modes in the newest upgrade? It’s one of my favorite features that provides a lot of variety within specified artist playlists. 

The app generally works great.  Leveraging the Apple integrations is frustrating.  While the music streaming works, searching or browsing on Apple playlists or search results is buggy.  Icons/covert art shows, more than half or titles are blank even though they are there and can be selected.  It is like the words don’t load.  

Hi,I figured out was the problem with Napster is. All of the saved Playlists that were created before, now I don't know what the exact date is, but before current update (s), do not work. They crash the displays also, it is very frustrating and ended up causing me some heartburn and anxiety, but I feel better now, after all of this debugging.So, they need to either add the older formats or issue a warning that the old playlists from Napster are now useless. It would be easier for us to do the first option, obviously, but if you can't you can't.Note also that this problem also crashes the History display, which stays on maybe for 5 or more seconds at startup, and then Poof, gone!I have a big sense of relief now, so I hope this information is useful.Note also that I would not have been able to do this debugging without the noson Linux app. Indispensable for debugging as it loads up and displays the older playlists, but obviously they can't get played.Important note: As things stand now,

Feature Request in regards to dynamic island.  Currently, for iOS users you must open the Sonos app directly in order to navigate any controls. Allowing access to dynamic will provide minutes saved to use the control settings. This can include skip to next track, go back a track, grouping of speakers, change playlist or services being used. There are often times I need to pause quickly and I have to go through the standalone Sonos app to turn off. Just a thought for us iOS users.

Does the new (80) update have surround speaker distance? If not I request that it gets added onto the list of missing features. I change my surround distance when friends are over as some spots in my setup may blast their ears. Also I know the new update sucks. I know I can go back with Android. I agree features like the alarm are more important, in fact I want that back ASAP - This is just one feature I occasionally use that I hope doesn’t get missed. I also hope I missed it somehow and it is in there. No I will not set Trueplay and forget. <3

I have a Sonos One Gen 2 which was working OK with my android phone for about 9 months. I now have a new phone and cannot set it up.  I have tried rebooting the router, reinstalling the app, factory resetting the Sonos.  A recommended solution was to rename the 2.4GHz and 5GHz channels on the router.  I don't want to do this as our other many applications around the house would need to be updated too.  The router has not changed and was working fine with Sonos before.  Any help on  this issue?  And finally, I listed to audiobooks from BorrowBox and cannot find anyway to do this with the Sonos.

Hi all I'm an Android user and am looking to purchase an iPad for trueplay purposes. According to this article (https://support.sonos.com/en/article/trueplay-compatible-devices-and-sonos-products) it seems that almost all ipad versions are incompatible. Any idea which one supports trueplay calibration? Thank you!

Anyone else have issues with long playlist from Amazon (225+ songs) playing through their Sonos Connect? I can play it through my Move, Roam and Playbar but not Connect. 

Not a fan of the new app, but I listened to a playlist on Apple Music this morning. And a saw a Lossless logo on one of the songs. It came and went and hasn’t showed up for other songs, but thought it was interesting.  Is lossless playback coming?  Was it already here and I missed it?  

THE NEW APP UPDATE HAS JUST BEEN RELEASED!No firmware update.  Current software version 80.03.03 (Android)80.03.06 (iOS)Release date: 6/17/2024 In this update: Introduced mute button on Android. Added numerical values to the volume and group-volume sliders. Updated the volume icon to reflect the volume level on iOS. Added stereo or mono configuration for Amp/Port output on iOS. Improved TalkBack screen reader support for volume sliders on Android. Added support for SonosNet channel selection on iOS. Expanded support for service reauthorization on Android. Not a great deal to get excited about this time by the looks of things... Not what many people will have been waiting for with bated breath.