Controllers & Music Services

I am able to airplay BBC Sounds to my beam and the connected subs.  There is sound and I can control volume.  However, in the turd new app, the BBC sounds isn’t showing up as the service that is playing thus I cannot connect to my play 1 nor play 3 speakers.   any suggestions?  I’m no tech idiot but this new app is a turd.  A rubiks cube is easier to solve  

Inability to  access (on iPad) my home music via a QNAP NAS following the latest Sonos software update.Following a Sonos chat I followed the advise to log on to Sonos via a computer (from which I had no problems) and delete my connection to the NAS and then re-connect. I did this and after a long delay while the library was rebuilt the connection was there on the computer but not on my ipad. Any advise would be welcome.

My wife was kicked off our Sonos system and now she can’t get back on? when I try to connect her from her phone it says no Sonos found on our network. ive tried everything.  Please help!

As of this morning (after a usual short delay while it tries to recognize my system, and icons start populating over the course of a few minutes), I could finally see a shared library on my network… and I could direct music to speakers!  Big win!  Then this afternoon, I noticed another app update ready on the Android Play Store: 80.02.07-release+20240605…updated it with the hopes of continued improvement, but now the app will no longer recognize the network/devices.  it launches with a big:NO PRODUCTS FOUNDIt just sits there… at least with the other version, sometimes it would take up to 10-15 seconds before it finally realized there’s speakers on the network. I’ve already tried uninstall/reinstall/clear cache/data… reboot router, etc. I’ve gone into system settings and try to find products. Nothing. Bluetooth is enabled, I’m standing right next to a Sonos speaker that is playing music. Nothing.Then I noticed that the Windows Controller app (already at 16.2) had another update waiting.

Does the new update download automatically? I can’t find the option to update. 

Just set up the system for the first time and authorized Apple Music. Sonos radio will play through the speaker, but Apple Music will not even though it’s authorized and shows all playlists from my account. I push the play button, the Sonos app thinks for a few seconds, and then Does not play 

Can you at least give us the ability to close the advertisement easily on an iPad, for crying out loud it easily took 20 attempts for me to close it. This is the second time I’ve seen the ad and had the same issue.

Hi there! Since a couple of weeks, there’s finally Lossless streaming from Apple Music. Hurray! The only problem: It’s not working on my older speakers (Playbar, Play:1, Play:3). Is there somewhere an official list of which speakers Apple Music Lossless is supported? Also: all Sonos players are capable of playing lossless audio. Why doesn’t it work on these older models? (Amazon and Tidal do play lossless on older hardware) I hope it gets added in the near future! 

I made the critical mistake of accidentally upgrading to 80.0 FML 😡Am I missing something, what happened to the much celebrated eq shortcut which then had quick access to the speaker settings for things like sub levels? Where is then system information in setting to see what version I’m running and each speakers network info? The UI/UX is so terrible. What a massive step back in usability.   

These are the two music services I utilized the most on Sonos and they are gone? Starting to to wonder if I shouldn’t look for an alternative to Sonos as between the loss of streaming services and the garbage new App I am starting to wonder why I bother with this system. I can just mirror everything from my iPad to my stereo and get rid of all the expensive Sonos products….

After I lost the use of my I-phone controller to this poorly engineered “upgrade,” it appears my Roam speaker will not connect unless I “upgrade” the controller. I can run the rest of my system without it. Will this new requirement as of a day ago cause me to lose what functionaity I have? I have been using TuneIn streaming. Am I at risk to Sonos-only that you folks can charge for?

I want to downgrade my play 3 to S1 but in the Sonos 1 app I end up with thank you and you can upgrade to S2 and in the S2 app I cannot find the option downgrade to S1 as I follow the instructions on the website. How can I downgrade?

In the new app, LivePhish now seems to be working pretty well (or no worse than other parts of the new app).  I can mostly get playlists to work.  But I noticed that when you play an album it isn’t showing the album name (which is really the date of the show).  See screenshot. 

Hi @Corry P / @Jamie A / @Sotiris C., so many issues with the new app and so many threads, that I don't know if this one has been discussed yet, so I would like to report it to be sure it’s on the backlog:I use Amazon Music and I listen mostly to their Stations. When I play a Station, the Station name doesn't appear on Now Playing, just Song and Artist names.In 16.1 and before it always appeared. Could you add it to the bug backlog, please?Thanks

Aften updating to the new Sonos App, Lots of my favorits are gone or dosent work any more. I have had contact to helpdesk, but they couldn’t help. It’s still not possible to search for music! I have been very glad for my Sonos, but with no help and an App there doesn’t work. It’s still not possible to search across my music services. When are Sonos going to do something about it or fx. Roll this bad update back? 

Like many, I found the removal of the alarm functionality with the new app roll out really annoying. I rang SONOS and the chap confirmed it was a miss, but sit tight as they would release a fix.Since then there’s been two new versions/updates released, including one yesterday. But neither fixed my alarms. We have the new app on several devices and none work - thankfully I’ve the old app on my i-pad that works beautifully.To be specific; I can SEE all existing alarms (that i set via the old ‘gold’ app), i can access each one and make changes - but when i tap ‘save’ nothing changes. It also lets me start to add a new alarm, all settings, time, etc - but again when I tap save, the new alarm doesn’t appear.System wise, I’ve c.20 components across six rooms.I can’t get a straight answer from SONOS - given the above, is this issue supposed to have been patched and if so, it’s a ‘me issue’ and I need to try and find a fix or is the patch still pending from SONOS and we should sit tight?Any he

I am getting errors every time I use the new app to search for anything and nothing opens. My music provider is Napster Rhapsody who Sonos originally promoted when I first got the system  the new app is virtually unusable now - help!  

Since the last app update I can’t start a LiveOne radio from an android controller, I just receive the message ‘Something went wrong’However, I can:play an album from LiveOne from the Android controller start a LiveOne radio from the Windows and IOS controllerI tried to reboot everything, remove the service from the account, remove the app from the device, reboot the device … no success.Also, it looks like the ‘SLEEP TIMER’ was removed in the latest version - or let’s say that I can’t find it anymore.Any suggestion will be greatly appreciated :)  

I recently updated the app on iPhone for Sonos and I’m sorry to say it’s an utter car crash. The original app was excellent worked perfectly so I could link to my NAS and play music, use streaming. It was great. This new one is terrible. My NAS is inaccessible streaming start and stop is slow and uncontrollable. Could you please give us the option to role back to the original app, recall the frankly embarrassing app you have recently released, or release an update that fixes these problems. Looking at your forums, I’m not the only one who is less than impressed. Looking forward to your rectification. Kind regards Dom

Wie kann ich Songs aus der Sonos Favoriten Liste zur vorhandenen Playlist hinzufügen? Moderator Edit: Google Translate- How can I add songs from the Sonos favorites list to the existing playlist?

The new App is giving me nightmares. The app doesn’t keep up with tracks being played and is sooo slow sometimes I can’t pause or skip then it will catch up and suddenly react. Oddly when I bypass the app and use Spotify and connect to my speakers in this app they react well so I’m guessing it’s the Sonos app and not my WiFi. I have a boost hard wired to router which no longer  shows up in my system. Also have they removed cross fade or is this just on my system this is no longer available????Thoughts please???

This is more of an FYI because I see many asking if they can go back to 16.1 on iOS. Apparently you can, but YMMV.From RedditYou may need a PC/Laptop Install AltStore on PC (follow their instruction) Download the previous .ipa file (Google it) Install it  See this thread: https://www.reddit.com/r/sonos/comments/1cpd8eu/how_to_install_the_previous_app_on_ios/Install Alt Store on Windows: https://faq.altstore.io/getting-started/how-to-install-altstore-windowsIf you can’t find the 16.1 IPA you can follow these instructions to get it. Keep a copy of it and you will always be able to go back to it.https://github.com/qnblackcat/How-to-Downgrade-apps-on-AppStore-with-iTunes-and-Charles-Proxy

Please have representatives call me at **Moderator Note: Modified to protect privacy.

In iOS v80.01.30, I appear unable to play TuneIn radio on just one of three zones.  App defaults to one room (consisting of a single Play 1), and while I can add another room (either room with another Play 1 or my surround setup), I cannot deselect the original “default” room without disabling sound elsewhere. 

What the heck happened?  Who authorized this for release. It is the absolute worst app I’ve ever used. It has rendered my turntable and 4 speakers completely useless. Please roll it back (though the old one wasn’t so great either). You can do better. This is a joke.