Controllers & Music Services

I’m a Newbie. I save radio streaming stations, such as BBC Radio 3 to My Sonos. But where are the ones I have saved? Where is My Sonos? (Sonos 5)

Hi there! I have just simple question , I’ve hired Amazon HD and i live in Spain, is it possible to listen with ultra HD quality through SONOS app? thanks! 

Heywhy dont people join this discussion and support a request / insist Sonos create a backup option for ANDROID for sonos saves of playlists and songs etc. VOTE 1 here.No negative campers please. It could, in the simplest form be a text dump to email file or something. then things could be recreated manually at least by users.  The commands are there in API’s but Im not a SOAP or Android programmer. “get playlist etc” would be one command and dump these to a txt file…..

Ok so I get the idea of using SonosNet to create a better/Mesh network just for Sonos, and of course this helps with speakers that are further apart being both visible and controllable - however is there any way that the app itself can connect to the speakers via SonosNet?  I am guess the answer is no, but we can all live in hope, I have a home office and at least one bedroom that is out of range if the main wifi router, I understand that if this not possible then I am likely best running off/creating a mesh home network instead. 

MacOS Sonos S1 client really dragging down resources. I am seeing it ~1.2GB RAM while under Windows 10 only using 75MB. Anyone else struggling wth performance issues on MacOS?   

So I thought I understood how to take an S2-updated device back to S1, but it is not working for me.I am in my vacation home which has a Symfonisk setup on S1 and works fine.I brought a Sonos One with me, which had been upgraded to S2 at home. I factory reset it, then attempted to Add it to my Symfonisk system here, but the S1 app refuses. I get this screen:I have done this before, has something changed now and it is no longer possible to go-back, even when you have a working S1 system? (And I am well aware that the One is both S1 and S2 compatible).I really don’t want to move my vacation system to S2.

Hi,Is there any way I can get the same choice of music via Apple Music through Sonos as what I can via the Apple app on my phone ?I'm not sure if Ive explained that well enough but I have a lot more music ie: playlists, best of, Acoustic greats, mood music etc to choose from with the app but i can only Bluetooth the app to a car or portable Bluetooth speaker etc. Any way can get the same choice of apple music through sonos ?  

Does anyone know what update 12.2.1 added or fixed? I just got it a few hours ago.

I asked Alexa on my Arc to play music from The Beatles, yet, I can’t find the Apple Music playlist that it’s playing on the Apple Music library. Alexa said it would play “The Beatles: Essentials” which has ~30 songs and I’m listening to many more songs (very good) and songs that are not included in any of Apple’s playlists. Could someone help me? I want to add that playlist I’m listening to, but it’s not even allowing me to

OK.  Is what I’m about to say ideal?  Nah.  Not at all, but it works.  If you listen to Pandora thru Sonos and want to access the ever-important “I’m tired of this track” feature, try this….When you hear that track, hop on your cell and open the Pandora app and it will display the song playing thru Sonos.  On the cell, you can use that feature.  Seem like a pain in the arse, yes, but that feature is what helps your playlists grow so it’s huge if you listen to Pandora often.  Anyway, otherwise you’re gonna hear the same 50 songs over and over and over and over…..

Does anyone from SONOS monitor this Board?   I just switched from Spotify to Apple Music (via Apple One) and was pretty happy until I realized that Apple Music App cannot control Sonos directly as the Spotify App can.  And to make it worse, the Sonos App does not show all of the new features of Apple Music when I add Apple as a Service.Is this something SONOS or APPLE needs to work on for the millions of customers.   If this will not be improved I will likely switch back to Spotify. Thank you. Larry

windows did a massive update yesterdaynow when i launch the desktop controller is opens and then crasheswindows 10 application event log showsApplication: Sonos.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: System.ArithmeticExceptionException Info: System.OverflowException   at System.Windows.Media.Imaging.ColorConvertedBitmap.FinalizeCreation()   at System.Windows.Media.Imaging.ColorConvertedBitmap..ctor(BitmapSource source, ColorContext sourceColorContext, ColorContext destinationColorContext, PixelFormat format)   at System.Windows.Media.Imaging.BitmapImage.FinalizeCreation()   at System.Windows.Media.Imaging.BitmapImage.EndInit()   at Sonos.Controller.Desktop.SCLib.ViewModel.Artwork.ArtworkDataEventSink.GenerateEventArgs(SCIArtworkData sender)   at Sonos.Controller.Desktop.SCLib.EventWrapper`2.OnEvent(TSender sender)   at Sonos.Controller.Desktop.SCLib.EventSink`1.dispatchEvent(SCIObj pSender, String sEventID) 

In the Sonos Radio music service I can search for a radio station, but when I go to add the station to an alarm I can’t seem to find the station. For instance, I do a search in Sonos Radio for “spa” and come up with a number of stations.  Let’s say I now want to add “Radio Art - Spa” (for example) to an alarm.  How can I find that station in the Alarm settings except to scroll through hundreds of stations in the “Specialty” channel (browse → Music → Specialty), which is where I *think* it might be (a guess). Adding the found station to “Sonos Favourites” puts it in the favourites, but that doesn’t help, as Sonos Favorites is not an option in Alarms either. How can I find where the station is located so I can add it easily to my Alarm?

Is this doable at all? So far, the Sonos app does not appear to have this feature, and even using the google assistant ‘hey google, like this song’ results in ‘Sorry, I don’t understand that’.  For a company priding itself on bringing the music to you, this seems like a huge oversight, especially since YTM has no other way to like a song when it is playing on another device, that I know of. Any help is appreciated here. I want to use youtube music more and have the ability to like the songs / dislike so it can then give me more personalized results. And I love the sonos sound.

Why oh why can’t you play music from iMatch ….   :-( 

Up until i updated the S2 app to 12.2.1 I would see the Sonos audio controls in the pull-down notification curatain as well as on my lock screen. Now it’s not visible in either. I noticed upon going into the Notifications menu that the Sonos app isn’t even listed. I’m running iOS 14.2 on an iPhone 12 Pro. Music controls work well within the app itself. I even uninstalled and reinstalled it but no joy. Anyone else experience this? I just went through something similar with my OnePlus 7T Pro McLaren and that was never resolved. I hope that’s not the case here because I’m just starting to get used to iOS again.

As the title suggests - I appreciate the playbar/base can’t ever be lossless with the toslink connector but when are we going to be able to feed lossless sound to our amplifiers and beams?

Hello there,YouTube Music is moving fast, the service (finally) have some serious content on its apps (web or mobile), like new playlists, context playlists, personnalised playlists… Nothing appears on the Sonos app for Youtube, users are still locked in artists / songs / library mode. The “home” page doesn’t display much… We need a better sync with what Youtuve Music offers to its users on its apps. Also, we should be able to vote up or down songs inside the Sonos app and to launch radios more easily from tracks, playlists like we used to from Google Play Music, and the ability to add or remove tracks from our own playlists.  PS : I’m using the S1 version of Sonos because guess what, my speakers are still working fine !  

Each time another user connects to the same Sonos, I get overwritten and then get prompted  to sign in using that user’s email. How do I stop this/Ensure that I can switch between users without having to do the whole logging in thing? Thanks 

I have been a loyal Sonos customer for may years and love your products (I own a Play 3, Play 5, Connect G1 and G2s) but I have to complain about the new Sonos app. The one thing that I dislike about the new player is when I go to landscape mode on my phone (Samsung S10 plus), the interface stays in portrait mode. On my tablet (LG G Pad III), landscape works but instead of having the layout like in the S1 version, everything is centered and the artwork is super tiny, compared to the S1 interface, where the artwork is on the side and takes full advantage of the space given and info on the opposite side.

I just got a new phone it is an iPhone 11 promax and Sonos has asked me to re-authorize my Apple Music account. When the pop-up window opens with my Apple ID in it and the section for me to enter my password the keyboard does not pop up and so I cannot type in my password.

I updated to Sonos controller v12.2 yesterday.  Now, when I right-click on the Sonos app that is on the MacOS dock I no longer see the controls such as Mute, Mute All, etc.I am pretty sure that these existed on my last version of the controller, which would have (likely) been v12 or v12.1 as I am nearly always current with software.Did this get eliminated?  Or am I imagining it?Thanks!

I have been having issues with the Sonos S2 app connecting to the speakers, but strangely I can connect to them just fine in the Spotify app. Any idea why this might be? Have tried all the WiFi reset steps and speaker resets etc. But no improvement. Can sometimes connect if I’m close to the boost bridge but more patchy the further away I am…..was thinking it must be a problem with the bridge. But how come the Spotify app has no problems? Any help and advice gratefully received! Thanks

The currently playing item now obscures the last selection in "My Sonos" favorites.  I am unable to get to this choice.  This started just after upgrading to S2. 

I have a fully installed S1 system upgraded to S2 that plays in five rooms. I’m old (79) and don’t speak tech so I need a simple step by step guide on how to find music options, how to select and play same, in which rooms, then delete same later. Most importantly, how do I build a playlist of individual Christmas songs of my choosing? Where can I find very specific instructions on how to do those basic things?