Controllers & Music Services

Looking at this community as more than just a support/help/complaint place but an actual community of people like-minded and passionate in an enjoyment of music, home theater and everything Sonos. I thought it would be fun to see what music services people use and an idea of how often. Unfortunately, Sonos does not have a Vote button like some community rooms so we can do it the old fashioned way, here’s mine that my family uses:Paid Subscriptions: Apple Music: 20% (mostly teenagers), Sonos Radio HD: 30% (wife and I), Amazon Music: 10% (freebie part of Prime, teenagers using Alexa), Calm: <5% (was education worker freebie), Sirius XM: 30% (freebie included with lifelong Sirius subscription from a long time ago, wife and I).Unpaid Subscriptions:  Music Library: 5% (mostly me), Pandora: <5%, Audible, Bandcamp, Libby, LiveXLive, SoundCloud, Spotify, Tunein. 

I have a full Arc SL home theater up and working just fine (except for that little part about Atmos...), and the S2 app is running on my iOS devices just as fine. I installed the MacOS version of S2, and it doesn’t see the Arc. I get the following message:Not connectedYour Sonos product was not found. If your product is a long way from your router, you may need to try moving it closer.Please select “Try again.”For information about firewall configuration and other potential network problems, go to…” etc. None of that applies to this install. The Arc is working well, and its farther away from the router than my desktop iMac, which is about 20 feet away from the Arc. This same desktop had no trouble working with a prior Playbar, using the classic (pre “S1”) Sonos controller app. I’ve searched and read all the articles that might apply to this situation, and there’s no advice for this specific dialog box.

Does the Sonos 2 app allow for high resolution playback now, or does it just enable it for future use? my system is updated but a search will not show any Tidal Masters tracks.

Hi I updates app and sonos system (ARC and gen3 sub) to 12.2.2 today.After I went to check for updates via the app and it said app needs an update despite it all being up to date.I clicked on update and it opened the app store sonos S2 app, but no update is available as its already updated.Seems like a small bug, so just to make you aware.

How do you add your partner or another user to your sonos app. My wife would like to listen to her audible account. Help appreciated

One of our Nexus 9 tablets recently went into “eternal reboot” and we have had to do a factory reset/Android “recover from cloud” operation. Which was fine, except it doesn’t restore what was there, bur reinstalls the Apps from scratch.So, suddenly, we have SONOS S1 app appearing instead of the v10.3 of the app that was there originally.It is correct, as we only have the old S1 kit (9 older units), all at the same upgrade state as the V10.3 software.BUT:We also have six Nexus7 V2s as Sonos controllers distributed round the house. These had a final upgrade (August 2016) on Android 6.01, and could only run up to Sonos V10.3 (build 51166240). Yes, Sonos V10.3 eternally nags about “update available” and “upgrading our device” – which is not possible. So we have stayed at V10.3 as everything is still fine and we don’t want to buy 6 new tablets just for “upgrading” to Sonos S1, as the old ones work fine for all our other uses.Of course, running S1 on the recovered tablet just brings up a loa

Hello allIs there a way to have repeat all on all the time. Whenever I play an album I’m just used to it starting again but I seem to have to push repeat every time. Apple Music has repeat all on until you disable it just wondered if Sonos could do the same?thank you 

Did a search for a Sonos + Linux but all threads were archived. I want to add a +1 for Linux support. I’m probably an idiot and missed something. I main Linux, and while my Sonos device shows up in Spotify in Linux it never connects, regardless of network (2.4 or 5).. I tried various 3rd party addons and could probably make it work, but why make it such a hassle for Linux users. In Windows the Sonos deivce works perfectly in Spotify as expected. Love your product, the physical quality and the sound quality, but it’s annoying having to reboot into Windows to listen to music (especially when shitfaced). I would love to extend my Sonos speakers system. but the hassle just makes me ponder Bluetooth speakers instead. By now, isn’t there enough Linux users to warrant Sonos integration? Again, maybe I missed something.  

Hi. I’ve got a group of two rooms. I want the alarm to go off in both rooms. move clicked the ‘include grouped rooms’ button but the alarm never goes off in the second room. Any ideas what might be wrong?thanks 😃 

I have Sonos Connect S2.   Everything worked fine with my old Android 8 tablet.   I have just bought a new (unbranded) Android 10.0 tablet and when I try to download Sonos from Play store I get "Your device isn't compatible with this version".   Any thoughts on how to fix this?

I upgraded to S2 to try a Sub I got as a gift. The sub doesn’t work with different speakers within the house - or couple with a Connect to go with non-Sonos speakers. You need to choose one only. So I returned it. Now I can’t switch my system back to S1. A customer rep told me I needed to reset all the speakers, but couldn’t tell me how, or what to do with in-wall speakers. They want to force me to upgrade my S1 speakers! Sonos, you have lost a lot of customers with this debacle, and now one more. After 30 minutes or more just waiting to speak with customer service, and no answers, no call back after being disconnected (as the person tried to look up how to reset wall speakers). Is there no way to stay with S1? (I was fine with it)  Oh, and no handle on the new Play 5? How dumb is that? Will never ever recommend Sonos to a friend or anyone. Will actively seek out how to discourage anyone from using Sonos. Hope you lose your lawsuits!

I apologize if this has been addressed, but I can’t find a straightforward answer.  Has anyone tested whether sound quality is better by streaming through the Sonos app or using AirPlay/Casting to stream from the Amazon Music app? Of course this wouldn’t be an issue if the Sonos app displayed file type/size within their app.  

Hi. A problem with Volume Normalization still persists on Sonos. I have all my aac and alac music with both replay gain and iTunes iVolume tags applied and there is still a problem with the music playing either too loud or too quiet when shuffle mode is applied. The problem is also there when streaming from Spotify and Amazon Music.

Hi, I have created a simple sonos linux controller. It’s not meant to be player. But it might help you if you just want to skip a song or change the volume. https://github.com/tomasbulva/open-sonos-controller/releasesAny suggestions and feature requests are welcome.Also I only have 3 rooms and only sonos playbar which seems to be discontinued.Help with testing on the newer hardware is very welcome. 

So I noticed with my one of my Sonos speakers under my modem info showed  that my exes cell phone was the host under my speaker which has never been seen even my own stuff doesn’t show up under there I’m just wondering like if they may of hacked into my sustem because a lot of weird stuff is happened 3 of  computer got deleted

Sonos Radio. Can’t advance to next song. 

Hi, I use to listen music with my itunes library, i don’t use itunes playlists.Is it work with sonos connect ?Thanks,Benjamin

Do Sonos intend to integrate BBC Sounds with Sonos, as they have done with Spotify.I’m referring to various workarounds using Google Assistant or Alexa, not via AirPlay.I would like full integration as has been so well implemented with Spotify.

hello, I would like to make a request for the ability to use YouVersion Bible with my Sonos One google assistant. I am able to ask my google mini, but not with the Sonos One. please enable this. thank you 

Tried setting an alarm up on my SONOS one sl in my bedroom but when I go to select the music to go with the alarm there is nothing there. All the headings are there i.e. Sonos Radio, etc but when you select any of these headings there is nothing behind them...all missing any selectable content. Not sure why?? 

Sonos desktop app keeps popping up on my screen with each new song played. This is quite annoying when you have other windows open, doing work and it pops up forcing you to close it. Is there a setting I'm not seeing?

Hi,2 days ago, I clicked on the Sonos 1 icon on my laptop (Windows 10) and I got a setup assistant menu displayed showing a list of languages. This menu was frozen i.e. I couldn’t select anything and then it all disappeared. The result is that it is now impossible to run Sonos on my laptop.  Anyone got an answer on this?

I successfully listen to Libby library audio books through Sonos.  Thank you.  When I stop, then start the book later, it starts at the beginning.   I tried syncing again and setting Libby bookmarks.   How to start a book where previously stopped through Sonos?

Does anyone know how I can get background nature sounds to play while doing guided meditation while using the Calm App on Sonos?  I can get background sounds to play while meditating when just using the app, but not when I’m listening on Sonos.  Any suggestions? 

 This has not been resolved. Sonos, please don’t ignore this and do your job. Fix this.