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Pelo
Contributor I
Jul 28, 2023 5:17 PM UTC
Answered

impossible to add Soundcloud account

Hello, 

I tried many times to add the Soundcloud account with no success. After the message 'Soundcloud is now set up on Sonos' and the invitation to go back to the Sonos app, the latter actually informs me that there is a 'connection error - there was a problem adding the soundcloud account'. For info, I was able to add the Spotify account. The discussion in other threads did not help unfortunately.

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Corry P
Corry PAnswer
Sonos Staff
Jul 31, 2023 8:59 AM UTC

Hi @Pelo 

Welcome to the Sonos Community!

I was unable to reproduce this issue with our Soundcloud test account. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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5 replies

Corry P
Corry PAnswer
Sonos Staff
Jul 31, 2023 8:59 AM UTC

Hi @Pelo 

Welcome to the Sonos Community!

I was unable to reproduce this issue with our Soundcloud test account. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    MuthaCusser
    Lyricist I
    Aug 7, 2023 11:24 PM UTC

    Hey @pelo I have had the same issue in attempting to add Audible and Libby by Overdrive.Get the code, allow access.  Success from either Audible or Libby...then I go back to Sonos and get the connection error.

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    Airgetlam
    Airgetlam
    Aug 8, 2023 12:29 AM UTC

    What did the technical support team tell you?

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    Bruce
    AIW
    Lyricist I
    Aug 21, 2023 3:03 PM UTC

    I have attempted this all week to connect my Soundcloud.

    I have deleted sound cloud and reconnected it but still sonos want connect.

    I had it and used it for years now sonos has messed it up! Help

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    MuthaCusser
    Lyricist I
    Aug 21, 2023 10:32 PM UTC

    I found a fix, and that was by downloading the Sonos app onto my PC and then adding it.  I contacted Support and they walked me through the process. Maybe try your PC and if you’re still stuggling, reach out to support. I agree though, it’s a frustrating process for what should be optimised for mobile….when it’s clearly not.

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