I have lost all my playlists by resetting my controller. Is there any way of finding these as a lot were spotify?

Tried to use my Sonos this morning to be told by the Android app that it could not find the system. I haven't changed anything about the WiFi setup or router, or any of the speakers. The app guided me through the process to reconnect and now I find that all my playlists and favourites are gone. I'm incensed.

The app did not give any warning whatsoever that I was doing a 'Factory reset'. Now because of what I can only assume is a bug in connectivity, the speakers have decided to wipe all data? This is awful, and the lack of backup option for these playlists, when this kind of bug exists, is a major omission.

This is the first time that I've been left angry as a Sonos customer. There's lots of comments on here saying: you should never have to press buttons on devices - where is this advice in the app?! And what else is one supposed to do when the app decides that the system has been lost? The only guidance the app gives is to reconnect by pressing buttons, and it gives no information whatsoever about the implications of this, or that this process is a 'Factory reset'. No other consumer device I have used (that I can remember) has such innocuous procedure result in a factory reset - this is usually performed with a paperclip and a button hidden inside a hole!

I'm pretty sure the app wouldn't walk you through factory resetting your speaker let alone all of them which you would have to do to lose all your settings.

A factory reset means removing power, then switching back on holding the Pause button until light flashes Amber and white - did you do this - 2 ALL your Sonos gear?

@Stuart_W No I did not do any of that. I opened the app and was told it couldn't find my Sonos system. I was walked through the 'connect' process which involved pressing two buttons on the top of each speaker. Now I have no Playlists, Favourites or connected services.

It sounds like you followed a set-up new system but obviously the speakers are already associated.

Switch router off, Sonos pieces, computer and ALL devices attached to the network (phones, tablets, NAS and so on).

Then switch on router, wait for it to connect, switch n Bridge or Boost if you have them, wait, then switch on Sonos speakers and then after that your other network devices. Hopefully your Sonos will be back up and connected.

This morning, my Sonos was blinking orange. When I touched a button, it made a bleep sound ... ? Tried everything and could only set it up as a new system. With the result -> all playlists lost ... !!!
What about a stupid and simple cloud backup solution like apps as WhatsApp and everything else ... ?
+1
It's too stupid for words ...

Just had the same thing happen to me. Frustrating beyond words.
One idea though is that if you have last.fm scrobbling enabled, you can at least see what songs were in your playlist based upon the last time you played them. Not much consolation but helped me so thought I'd pass it on.

Wow this topic is three years old and sonos still have done nothing about it; they remind me of Apple only do it if it suits them; People they are great speakers; crap at the little things that make things great; use your iTunes; your amazon your Spotify your Plex your anything but sonos software that way when you reset becuase you were sent a new router lost internet or they decided to disappear from your network you can use your other software account to do the job right!!! Well miffed 300 song playlist for a party disappeared only took 6 hours to create it; next tip folks is when sonos have a slight discount sale don’t buy anything it means a new product coming out for not much more money so wait and get the better version!

Hi there Graham,

Unfortunately, the entire system was reset, then the Sonos Playlists have been erased. Sonos stored these playlists on each one of your Sonos players. If one player is reset, but another player is not, then when the first player rejoins the system is automatically syncs up and copies the playlists from the other player(s). However, if all players in the system are reset, then they will lose the Sonos Playlist data.

If you created any of the playlists within a Spotify app (or created them in Sonos under the Spotify Playlists menus) then you should be able to access them by adding your Spotify account to Sonos again.

Let me know if you have any additional questions.

Thanks.


Not necessarily true. If one is reset, especially if you're in the middle of an update, you can end up with the rest of your players and devices also losing the playlists and then you end up with nothing. Even if all you were trying to do is get one device out of many to reset and rejoin the network.

It's been suggested many times in the past that there should be an advanced function to backup or export your settings and playlists so you can do a reset and then pull your playlists back in. It could save you hours of time. Hours and hours.