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User143459
Contributor I
Jan 3, 2015 9:23 AM UTC

hi, I am unable to connect to Tunein. I can play music from my Itunes on Sonos though

hi, I am unable to connect to Tunein. I can play music from my Itunes on Sonos though
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    JoeFish
    Lyricist III
    May 18, 2017 9:29 PM UTC
    Same here. Diagnostic confirmation 7409231
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    Manny S
    Manny S
    Sonos Employee
    May 18, 2017 11:27 PM UTC
    Hi, JoeFish. Thanks for submitting the diagnostic. The report is showing errors connecting to Tune In, are you experiencing the same errors playing from other Music Services? Additionally, has the router been rebooted at this point?
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    JoeFish
    Lyricist III
    May 18, 2017 11:33 PM UTC
    Hi Manny,

    No, I am able to play from Pandora, Spotify, and my local device with no issues. Yes, the router has been rebooted since the problem started. Any other suggestions?

    -Joe
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    Omar H
    Omar H
    Sonos Staff
    May 19, 2017 3:58 AM UTC
    Hi JoeFish,

    Are you experiencing the issue with any specific TuneIn station, or are there multiple stations that are unable to play?

    If the issue is specific to one station, please let me know what station you are trying to access.
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    JoeFish
    Lyricist III
    May 19, 2017 4:34 AM UTC
    It has been with every station I've tried. The app displays the station information, including the DJ name and whatnot, but it doesn't actually play the station.
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    Omar H
    Omar H
    Sonos Staff
    May 19, 2017 5:02 AM UTC
    Thanks for the update JoeFish.

    First, I would recommend doing an update on your Sonos. To do this on a Windows controller, please go to Manage > Check for software updates.

    In addition, I am seeing some wireless interference around the PLAY:5. If you are still experiencing the same problem after the update, please try moving the PLAY:5 to a different location in the home and starting playback.

    If the issue persists even in a different location, please submit another diagnostic and let us know the number.
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    JoeFish
    Lyricist III
    May 19, 2017 3:01 PM UTC
    Okay, after the software update I was able to choose a station at random and play it, thank you.

    I still cannot access some of my local stations, however. I created a new diagnostic (7411248) and took this screenshot. You can see the station has loaded, but I'm getting no audio.
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    Kate S
    Kate S
    Sonos Staff
    May 19, 2017 4:29 PM UTC
    Hi JoeFish,

    The connect between the Bridge and the speaker is looking good. Can you try those stations one more time? If these are bookmarked stations in Sonos Favorites or My Radio Stations, try and search for the station instead. If it plays, you may need to delete the old bookmark and update it with the new stream.

    If there are any other stations that come back with issues playing, reply back with the station name here.
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    JoeFish
    Lyricist III
    May 19, 2017 6:26 PM UTC
    Okay, now it seems like it's just this one station. WXPN, 91.9.
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    stuart42
    Lyricist I
    Aug 12, 2017 9:42 AM UTC
    Hi

    All TuneIn radio stations are down for me, as well as some mixcloud tracks. Spotify works, Apple Music does not. All say "unable to connect". Router and Sonos both rebooted, no change. Software up to date. Diagnostic confirmation is 7710284.

    Please advise! Many thanks.
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