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User143459
Contributor I
January 3, 2015

hi, I am unable to connect to Tunein. I can play music from my Itunes on Sonos though

  • January 3, 2015
  • 30 replies
  • 5093 views
hi, I am unable to connect to Tunein. I can play music from my Itunes on Sonos though
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    Steven_64
    Contributor I
    January 3, 2015
    At the moment, it works here with ups and downs.
    User143459Author
    Contributor I
    January 3, 2015
    yes, Tunein seems to be working again for me too
    J.A.
    Lyricist II
    January 3, 2015
    Seems that Tune In is working. Checked a few stations and get immediate response.
    Steven_64
    Contributor I
    January 3, 2015
    It works again. Much better than 2 hours ago. Just checked a few stations and get immediate response..
    User83215
    Lyricist II
    January 3, 2015
    Yep, working again. A formal statement from Sonos could be usefull. 
    Tony_59
    Contributor I
    January 4, 2015
    The recent Tunein 24 hour outage makes me wonder if there's any other Sonos service that provides live radio? I'm fairly new to Sonos but I haven't been able to find one. STITCHER is good for podcasts. It doesn't provide for live streams as far as I know. Normally, Tunein is excellent but it would be good to have an alternative when it goes down.
    Jeff S
    Jeff S
    Retired Sonos Staff
    January 6, 2015
    Hi folks,
    We are currently unaware of any TuneIn radio outages. If you are still having trouble browsing the radio, please try rebooting your router and Sonos systems by removing them from power and waiting ten seconds before plugging them back in. This should update network information, including DNS, for your router and Sonos systems.

    If issues persist after reboots, please submit a diagnostic report and reply here with your confirmation number: Submit diagnostics.
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    User83215
    Lyricist II
    January 7, 2015
    @Jeff, a response after 4 days?!? problems are solved but this is not the service we expect from Sonos! 
    User143459Author
    Contributor I
    January 7, 2015
    Not to mention the fact that this is a very lame response. Clearly lots of people experienced problems with TuneIn.  I was thinking of buying another Sonos player to add to my living room set, but this recent experience is making me reconsider...
    Jeff S
    Jeff S
    Retired Sonos Staff
    January 7, 2015
    @Jeff, a response after 4 days?!? problems are solved but this is not the service we expect from Sonos! 
    As you can imagine things are very busy here. That's why our phone team is available 365 days a year. We're catching up after the holidays.
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