Contributor I

Answered

Frustrated with Sonos – Seeking Reliable Alternatives

Forum|Forum|2 years ago
June 2, 2024
47 replies
18042 views

Hi everyone,

I'm reaching out to this community because I'm at my wit's end with my Sonos system. When it works, it's absolutely amazing – the sound quality is top-notch, and I've invested in quite a few of their products over the years. However, the reliability issues have become unbearable.

For the past few months, even before the recent app update, I've been experiencing constant problems. Music often won't stream at all, it stops mid-play, some speakers refuse to connect, and sometimes I can't connect at all. These issues are making the system practically unusable, which is incredibly frustrating given the amount of money and effort I've put into it.

I'm now considering alternatives to Sonos. Can anyone recommend a different setup that offers similar sound quality but with better reliability? I'm open to all suggestions, whether it's another multi-room system or even a different approach to home audio.

Thanks in advance for your help!!!!

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Best answer by Airgetlam

Using the Sonos company sponsored forum seems like an odd choice for this. I’d recommend looking at other forums, such as the AVS forum, or the Home Theater forum.

Show previous replies

almazri

Prodigy I

@Bumper : are you still here?!

@castalla ?!

@Kumar
Both have been banned.

K

Kumar

@Kumar
Both have been banned.

I see. There is a message there from Sonos.

sigh

Prodigy II

This reminds me of how Apple/Sculley kicked Jobs out and the marketers took over Apple and took it downhill till Jobs came back and put things back on track. I have no idea if Macfarlane left in a similar way, but this is looking like that Apple story. We know that Sonos copies Apple in many things including product design and packaging, but they did not have to copy Apple in every other way:-).

Reminds me more of Blackberry than Jobs failing to take over Apple.

Jobs wasn’t CEO and his coup to oust Sculley failed when he shared his plans with the wrong person. While Jobs & Ives went on to become a formidable duo for Apples future and products, I don’t personally see the Sonos CEO having much involvement or visionary directions about Sonos products or it’s future. They certainly don’t have the charisma of Job’s Apple or it’s marketing campaigns to make devices a must have product everyone wants.

Blackberry on the other hand became complacent, while their competitors and new upstarts leap frogged them and the network providers changed their offerings.

K

Kumar

We can only speculate; perhaps Spence that was on the BB Titanic when it went down, learnt the wrong lessons. Or, learnt the right ones but hasn't the bandwidth to execute them.

LazyBadger

Renowned Enthusiast I

Still not fixed then.

I am waiting for everyone to be praising the latest incarnation of the sonos controller before I allow my system to update.

Looks like it will be a while yet ☹️

D

dsaf

Lyricist I

Perfect that Sonos can see all the voices talking about how much their system sux, and looking for alternatives. The insulting part to the situation is that they literally have NO support. None. I’ve reached out dozens of times, reset my system multiple times and I have 9 devices - at 15 minutes each reset - it’s a considerable amount of time, not to mention $$$ invested. How about that useless contact the CEO button? Unbelievable that Sonos do not give a * about their customers. Not one valid response from support in over 2 months.

Yeah, I’m over it.
*Moderator Note: Modified in accordance with the Community Code of Conduct.*

J

Justincrichard

Lyricist I

Same! I’ve been way too patient about these problems for too many years. There is always a problem.

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