Feedback on new app

When I went to update 8.2 on my iPhone, it started and then immediately jumped to no update was required -- however, it did NOT update. On my Mac, the update never finished.

On one of my Samsung tablets, the 8.2 update failed three times before succeeding on the fourth.

I would like to issue my feedback:

Oh my gosh the new app, sonos website + forum are very complex!

I could easily list a number of fundamental user interface rules that are broken, and many interfaces that are just so complex that it beggars belief.

Many folks that I know personally who have purchased on my sonos recommendation are similarly expressing their frustrations with such a massive UI change, to make matters worse, without warning.

Michael Lee - 20 years software development professional.

The Laptop Controller version will forget "browsing position" which I find really annoying. Described here:
https://en.community.sonos.com/controllers-software-228995/mac-controller-sleep-controller-forgets-browse-position-6794348

The app still updates artwork really slow, no improvments regarding tags for classical music.

I have used Sonos fore some years and apart from the problems mentionen above it seems to be there has been lot of changes and updates lately. I get a lot more nag screens about updating and so on. I don't like that. Especially with apps I've paid for (since I've bought Sonos hardware) I feel I as a user should be able to decide myself how much I want to be nagged about updates. Also, now I've ran into situations where I have to re-autorize music services and these re-authorizations requires updates to Sonos being made. Forcing me to update to authorize my paid for music service in a paid for system is unaccpetable. I say play my music and be quiet please, stop nagging me.

Most confusing upgrade. Awful. 😞

This new app (android) is quite confusing to use. It used to be so easy to select the room and my favourite music or radio but I struggle every time. I've used Sonos for years and this has really dented my confidence in it. My son-in-law feels the same - his comments have prompted this post.

I also really dislike the new user interface. I love my Sonos products....just bought another soundbar. The words that come to mind to describe how I feel about the new app would be inappropriate...

Two principles to follow that may help you get on better with the new app:
1. Come back to the tab bar as the base for all navigation. Rooms button to select Rooms. Browse, Search or My Sonos for choosing music. If you are on the Now Playing screen, swipe down to show the tab bar.
2. Do not use the rooms thing on the Now Playing screen for anything. It is useless. Instead, tap the Rooms button and use the Rooms screen for all rooms management.

Can I just add my user experience of the new app. It is flawed, makes no sense to any of my users (we are a SONOS delaer) and needs to change.

From the Rooms menu, I can do nothing. I have to select the room, which logically would expect you to access the room "options", but no, you then have select a different nav bar icon, which is counter intuitive - wy can I not access rooms, then select music, without jumping between nav bar items?

If I double click the room I go to a full screen "Now Playing" view which allows me to do - well not very much really.

I cannot select music from the now playing screen - it seems to be an enormous waste of space when they could easily give you more usable features.

Frankly, there are too many "ways" of getting to the end result.

Swipe, select from Nav, select room, then access nav bar again, then search - wow - so many different styles of UI to get music playing.

It could be so, so, so much simpler.

This app makes NO SENSE whatsoever. Even after using it for hours I find it frustratingly useless as a UI

Nothing is logical. The thing you want to do you need to approach from the wrong direction.

I would actually pay money to get a better app.

SONOS need to admit that they have failed badly on this one - the product is outstanding -this app UI is a car crash, a complete disaster of a user experience.

I find it easy, quick and logical. You find it the opposite. Let's agree to differ.

I find it easy, quick and logical. You find it the opposite. Let's agree to differ.

This is reaching the point of trolling John B. Not only do almost all the actions in the new app require more clicks, meaning they aren't quick and easy. Both the previous app as well as the spotify allow people to switch rooms, using the dropdown on the now playing screen. Removing that functionality is therefore the opposite of logical.