Feedback on new app

Please release the old app to use again! This one is dreadful. Can we at least have a dark mode back too? The white is awful if you're in a dark room.
Hope whoever signed off on this pile of poo ? manages to find a new job!

The worst is that despite *a lot* of complaints, for over a month now, about the new interface, it's cleverly engineered over-complexity and it's unavoidable eye-tearing white background, no-one at Sonos is commenting nor seeming to give a shit of what customers -- who pay their salary -- want.
Latest app update: no change, and no sign of it.

However, quite a substantial effort is shown for Trueplay, a feature that is not available available to all Sonos customers.

Possible causes: there is no product manager @ Sonos, or Customer Care service has been off-shored to another planet and is unable to provide any feedback to Product Management (and to comment on these requests), or Sonos doesn't need to have customers

I bought my Sonos systems over 2 years ago and all I can say about it the new app is that after using it for a month or so, it's the worse app ever!!! Why do you need to change the app designs every 6 months or so? I think it's the 4th app/design update since I bought my Sonos. This last update, you really screw it up big time! I just ate this f**ing app! Why not keep the same interface as the desktop app?

Thanks for sharing Michael, we're collecting feedback and sharing with the team on the app to work with for future versions.

Can you not only collect feedback, but also do something about it. Don't you see that 99% of your customer ate this new app.

How do you know 99% of customers hate the new app?

Agreed, it bothers me EVERYDAY
The new application interface is terribly complicated and require a ton more "clicks" to do the same thing the old application did.

EX: To see what zones are playing and to group them is now extremely painful. To see the music services and music requires to go to a whole different browse tab and not easy to do from each zone.

One of the reason I bought Sonos was because of how easy the interface was. I persuaded many of my friends to buy Sonos products because of how easy the interface is. They are all as confused by the new interface as I am. From a software human factors perspective, this is a huge step backward in simplicity. I work in the software industry so very familiar with software interface design. Please, seriously consider simplifying or going back to the old interface. I'm all for change and new features but not as the expense of the software experience.

I love Sonos but please fix the new app interface!

They know people have too much ££££ invested to jump ship, and even if you do they've already taken your money!.

I had 3 glorious weeks of 7.4 and proud as punch showing all my guests how seamless and easy it all was to operate, not a fxxxing chance with 8.xx.

Have to agree that the new app configuration is not easy to use or look at. As well, it seems to be much less responsive in its recognition of a change of song, and it no longer consistently will display album art work for songs that I know it would show before. I'm finding this on the both the phone app and the desktop app.

There is a lot of UI inconsistency in the new app.

For example, the Browse and More tabs use the same font/size/weight combo, but this is different to those of the My Sonos and Rooms tabs, which are different to the Search tab. The sizing and spacing of UI elements differs on these different screens also, adding more inconsistency. Then we have the black on white theme morphing into a white on black theme when you go into Settings.

It looks like different parts have been designed by different people and then stuck together.

This is all pretty basic stuff to get wrong and makes it appear amateurish. Which it is.

With each update, Sonos is only getting WORSE!!! It is so frustrating when there is a new update and the update process itself needs to be improved. When I went to update 8.2 on my iPhone, it started and then immediately jumped to no update was required -- however, it did NOT update. On my Mac, the update never finished. I forced quit after an hour. Music randomly plays out of the speakers and the Group "Everywhere" button does NOT work. It is so frustrating!!! I do have a lot of money invested in Sonos, but am seriously considering alternatives. I'm over always having to reboot, regroup and other tricks just to listen to music on the latest Sonos.