Skip to main content
Michellemark333
Contributor I
Nov 22, 2016 6:39 PM UTC
Question

Error Code 9

Will someone please assist us with error code 9. Call demand is so great it take an eternity to get through
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    48 replies

    Show previous replies
    lafty44
    Lyricist I
    Dec 4, 2016 12:55 PM UTC
    hi. please can someone PM me with the instructions as well. Same issue - I've left the beta program and I've already uninstalled and reinstalled the controller, but keep getting error code 9 when asked to update software. Many thanks
    Translate
    Jfandrews
    Lyricist I
    Dec 4, 2016 3:56 PM UTC
    Same issue, error code 9, please help!
    Translate
    lafty44
    Lyricist I
    Dec 4, 2016 5:01 PM UTC
    If you have twiiter, contact @sonos support team. They've helped me fix my setup. You will need to uninstall and then reinstall all controller apps first and then send them a diagnostic number. They will then walk you through an update.Good luck !
    Translate
    frankdoylezw
    Lyricist I
    Dec 4, 2016 8:12 PM UTC
    Can someone please pm me? Same issue.
    Translate
    r1chs
    Lyricist I
    Dec 5, 2016 10:56 AM UTC
    Hi Jeff S - iOS / Mac User here with the same issue. Adding Services has disappeared from the App and backing out of the Beta program and trying to downgrade results in an Error Code 9 message. Could you send me the instructions please and I will implement. Many thanks.
    Translate
    Jeff S
    Jeff S
    Retired Sonos Staff
    Dec 5, 2016 10:40 PM UTC
    Hi everyone,

    If you're still in need of help with the beta update error 9 issue, please send me a direct message and I'll help out.
    Translate
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Moushigo
    Moushigo
    Lyricist I
    Dec 6, 2016 5:51 AM UTC
    Hi everyone,

    If you're still in need of help with the beta update error 9 issue, please send me a direct message and I'll help out.

    Hi Jeff, I'm a new user and I'm experiencing the issue on a used Play 1 that was on a beta program and tried to fix it by joining the beta with my account, it works but I still would like to leave the beta.

    I sent a private message; Thanks
    Translate
    Jeff S
    Jeff S
    Retired Sonos Staff
    Dec 6, 2016 4:23 PM UTC
    Hi everyone,

    Now that the beta has gone to full release you should be able to leave the beta normally and update your systems. Please send me a direct message if you have any issues doing so.
    Translate
    Help others find useful content by clicking the like button and selecting the best answer to your question.
      Terms & ConditionsAccessibility statement