Error Code 9

hi. please can someone PM me with the instructions as well. Same issue - I've left the beta program and I've already uninstalled and reinstalled the controller, but keep getting error code 9 when asked to update software. Many thanks

Same issue, error code 9, please help!

If you have twiiter, contact @sonos support team. They've helped me fix my setup. You will need to uninstall and then reinstall all controller apps first and then send them a diagnostic number. They will then walk you through an update.Good luck !

Can someone please pm me? Same issue.

Hi Jeff S - iOS / Mac User here with the same issue. Adding Services has disappeared from the App and backing out of the Beta program and trying to downgrade results in an Error Code 9 message. Could you send me the instructions please and I will implement. Many thanks.

Hi everyone,

If you're still in need of help with the beta update error 9 issue, please send me a direct message and I'll help out.

Hi everyone,

If you're still in need of help with the beta update error 9 issue, please send me a direct message and I'll help out.

Hi Jeff, I'm a new user and I'm experiencing the issue on a used Play 1 that was on a beta program and tried to fix it by joining the beta with my account, it works but I still would like to leave the beta.

I sent a private message; Thanks

Hi everyone,

Now that the beta has gone to full release you should be able to leave the beta normally and update your systems. Please send me a direct message if you have any issues doing so.