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jackooicc
Contributor I
December 1, 2016
Question

Error code 1101

  • December 1, 2016
  • 12 replies
  • 742 views
Hi Sonos team,

I own a PLAY:3 speaker and have had trouble with updating the software therefore not allowing me to use my device. I have attempted to re-pair it and update it over both wireless and wired connections with the Error Code 1101 popping up each time I try.

If you could help me with this problem it would be greatly appreciated.

Thanks in advance,
Jack
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    12 replies

    Show previous replies
    JFosterus
    Lyricist I
    January 3, 2017
    I continuously have the "failed to Update" problem. One time I rebooted my network and Sonos devices and that seemed to fix it. One time I updated my OS and the continued to have the problem until an app update showed up in the App store. then that fixed. Now I have it again. I can play music from my iphone or ipad but no services work. So I try to perform and online update and it fails. I performed an OS update but there are no App updates available. What the hell. This problem keeps returns, and randomly healing. What is causing this? It seems like everyone has the same issue. there are hundreds of community questions on this one single issue
    Jeff S
    Jeff S
    Retired Sonos Staff
    January 5, 2017
    I continuously have the "failed to Update" problem. One time I rebooted my network and Sonos devices and that seemed to fix it. One time I updated my OS and the continued to have the problem until an app update showed up in the App store. then that fixed. Now I have it again. I can play music from my iphone or ipad but no services work. So I try to perform and online update and it fails. I performed an OS update but there are no App updates available. What the hell. This problem keeps returns, and randomly healing. What is causing this? It seems like everyone has the same issue. there are hundreds of community questions on this one single issue

    Hi JFosterus,

    Please submit a diagnostic report from your system then reply with the confirmation number.
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