Contributor I

Question

Error code 1101

Forum|Forum|9 years ago
December 1, 2016
12 replies
742 views

Hi Sonos team,

I own a PLAY:3 speaker and have had trouble with updating the software therefore not allowing me to use my device. I have attempted to re-pair it and update it over both wireless and wired connections with the Error Code 1101 popping up each time I try.

If you could help me with this problem it would be greatly appreciated.

Thanks in advance,
Jack

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Airgetlam

Jackooicc,

To jumpstart stuff, it might be helpful to post a diagnostic from your Sonos app (if you can). Run the diagnostic, and then post the number here in this thread. This will give the Sonos rep some additional information in order to help you.

Best of luck!

Bruce

J

jackooiccAuthor

Contributor I

I have tried to submit the support diagnostics through the app but it keeps on saying that; "Your diagnostic information could not be sent at this time."

J

jackooiccAuthor

Contributor I

Just wondering if you guys have any follow up on this issue?

Jeff S

Retired Sonos Staff

I have tried to submit the support diagnostics through the app but it keeps on saying that; "Your diagnostic information could not be sent at this time."

Hi jackooicc,

If your system can't submit diagnostic reports it is unable to communicate past your router. This is also why your system can't download the update. Please try rebooting your router and each Sonos unit to update their network information. Then, see if you can update or send in diagnostic reports.

Help others find useful content by clicking the like button and selecting the best answer to your question.

J

jackooiccAuthor

Contributor I

I have tried rebooting my modem and router multiple times without any luck. Would it be something to do with my router settings?

Jeff S

Retired Sonos Staff

I have tried rebooting my modem and router multiple times without any luck. Would it be something to do with my router settings?

If your Sonos system still can't submit diagnostic reports there's either an issue with the DNS settings or a security setting on your router. What type of router are you using?

Help others find useful content by clicking the like button and selecting the best answer to your question.

J

jackooiccAuthor

Contributor I

I'm using a Telstra modem bridged to a Netgear Nighthawk AC1900.

J

jackooiccAuthor

Contributor I

Are you guys seriously going to ignore me again?

Jeff S

Retired Sonos Staff

I'm using a Telstra modem bridged to a Netgear Nighthawk AC1900.

We'll need to take a look at your router's settings to understand why your system can't update or send diagnostic reports. This would be best done over the phone. Please give us a call and reference case number: 161219-003145. Our phone number and hours can be found here.

Help others find useful content by clicking the like button and selecting the best answer to your question.

J

JFosterus

Lyricist I

Hi Sonos team,

I own a PLAY:3 speaker and have had trouble with updating the software therefore not allowing me to use my device. I have attempted to re-pair it and update it over both wireless and wired connections with the Error Code 1101 popping up each time I try.

If you could help me with this problem it would be greatly appreciated.

Thanks in advance,
Jack

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