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Hein Vanhuyse
Contributor I
Nov 26, 2016 10:41 AM UTC
Answered

Error 9

I started the betaprogram. After that I was asked tot update. Since that moment I recieve the error 9
(I can not add music services, etc .....)
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    Max P
    Max PAnswer
    Sonos Employee
    Dec 1, 2016 10:01 AM UTC
    This topic has already been answered here Unable to update error 9. Let us know if you have any other questions.
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    7 replies

    kevin1fisher
    Lyricist I
    Nov 26, 2016 10:51 AM UTC
    i am having the exact same problem , joined the betaprogram and now cant update . I have in istalled and re installed but just keep getting error 9 message
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    Paulw123
    Paulw123
    Virtuoso
    Nov 26, 2016 10:52 AM UTC
    There seems to be a problem with beta7 and users getting error9.
    Loads of posts on here, Ryan seems to be sorting one at a time with pm's.
    https://en.community.sonos.com/troubleshooting-228999/error-9-when-leaving-beta-and-updating-softwareplease-help-6761500/index1.html#post16064740

    I suggest you contact support, and please report back on what they say.
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    Tompaz
    Lyricist I
    Nov 26, 2016 1:08 PM UTC
    Error 9 me to
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    Max P
    Max PAnswer
    Sonos Employee
    Dec 1, 2016 10:01 AM UTC
    This topic has already been answered here Unable to update error 9. Let us know if you have any other questions.
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    Help others find useful posts by clicking the like button and selecting the best answer to your question.
    pjo
    Lyricist I
    Dec 5, 2016 1:20 PM UTC
    Hello. I left the beta program and I have uninstalled and reinstalled the controller, but keep getting error code 9 when asked to update software. I can't play Spotify and Apple Music with my Sonos. Could you please let me know how to get this problem solved. Many thanks in advance.
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    lillebi
    Lyricist II
    Dec 5, 2016 4:58 PM UTC
    I have just calls support, and the fixed it in 10 min. They pushed update 7.1 beta to all devices, and then then pushed a downgrade to alle devices, and then it all worked fine. You have to call support, because they can force an upgrade on your systems, witch you cannot.
    So that is the fix. There can be a long wait on the phone, but that is not strange since the problem came suddently, and affected so many users. They are doing the best that they can do. I got super service
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    Jeff S
    Jeff S
    Retired Sonos Staff
    Dec 6, 2016 7:03 PM UTC
    Hi everyone,

    The update error should now be fixed as the beta has completed. Please try updating your systems and if you run into any more errors, try leaving the beta program. Please let me know if you have any continuing issues.
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