Enthusiast I

End of software updates?!

Forum|Forum|6 years ago
January 21, 2020
43 replies
1760 views

I got an email today telling me that 11 of my 13 sonos devices were getting old and would no longer get updates.

Really Sonos?! I bought some of the Connect’s only in the past couple years.
Now you are telling me that they will soon stop working and getting updates?!

Honestly I don’t care about the updates. My system works fine and does what I want, but I have a feeling that they will intentionally make it so that some streaming services will no longer be available.

We are taking about streaming audio. It isn’t rocket science. A windows 95 computer can stream today’s audio.
I spent thousands of dollars on your system. I really hope I don’t get screwed here.

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M

morgan4x4

Enthusiast II

I’ve been with Sonos for 20 years now. I’ve purchased just about every product you’ve ever made from the beginning. Over $10,000 worth of your equipment and I’ve sold even more for you with recommendations. I’ve already thrown away the Controller 100, two Controller 200’s and 3 Bridges. Now you want me to “Upgrade” and give you more money. I’m finished. Bluesound here I come. It’s better anyway. It has High Resolution.

$15k in to Sonos here. Feel betrayed.

U

user2009

Lyricist III

What other brands do you all recommend? I’m done with Sonos and have learned my lesson with “smart speakers”.

I’m thinking a high quality “dumb” all-in-one speaker or split amp and speaker system and a cheap “smart” adapter that works well with apple.

And go!!

D

dglass415

Lyricist I

There should be a class action suit, this is ridiculous

A

Angry Owner

Lyricist I

This is probably one of the worst and ill timed corporate decisions in recent history. Sonos is under intense pressure from Apple and Google (they are suing Google) and instead of doing everything they can to hold on to their customers they take direct aim at the most loyal segment of their market (the early adopters) and blow them up. Wow. Stupid does not even begin to describe it. Also, their claim of being responsible stewards of the environment. right. Make obsolete tens of thousands of devices.

C

cjackHiFi

Lyricist I

I own many Sonos products. Many of those units are basically worthless now. I felt the units were expensive for what they are, but the app was very user friendly which made it worth it.

Sonos, you have rolled the dice with mine and many other peoples investment in your brand.

Yes, there will be a few people who upgrade. But I predict this will be outweighed by existing users leaving the brand and also warning other people about the pitfalls of the product.

Salesmen: “Yeh, Sonos is a great product, but occasionally they stop supporting the systems”.

Customer: “And it costs how much? I think I’ll pass.”

Sonos, how did you think this decision was going to work out? Free marketing? All the existing users would just throw down a bunch more cash for you?? I think not.

Good luck Sonos, you may have screwed me once, but it won’t happen a second time.

It’s been a slice.

K

Kumar

What other brands do you all recommend? I’m done with Sonos and have learned my lesson with “smart speakers”.

I’m thinking a high quality “dumb” all-in-one speaker or split amp and speaker system and a cheap “smart” adapter that works well with apple.

I use Echo Dots wired to my Connect Amps and they work fine; and they would do so just as well wired to the input jacks of either of the two kinds of system you refer to. In fact one of the Echos is an Echo Show that does what Sonos still has not featured: album art for music being played.

P

paalen

Let us start a little thread where we can recommend products from other vendors to replace this fake. Sonos is leaving my house.

C

ChrisG2

Contributor I

The main thread for this discussion is over here, with 1100+ replies.

N

Norfolk

Lyricist II

I got an email today telling me that 11 of my 13 sonos devices were getting old and would no longer get updates.

Really Sonos?! I bought some of the Connect’s only in the past couple years.
Now you are telling me that they will soon stop working and getting updates?!

Honestly I don’t care about the updates. My system works fine and does what I want, but I have a feeling that they will intentionally make it so that some streaming services will no longer be available.

We are taking about streaming audio. It isn’t rocket science. A windows 95 computer can stream today’s audio.
I spent thousands of dollars on your system. I really hope I don’t get screwed here.

Not happy and disgusted with Sonos, I purchased over £2000 worth of sonos in 2014 about 5 years ago as I thought it would last, now I am advised this is going to become obsolete, can anybody help, is this worth taking up with the fair-trade commission. Sonos What a Big Let Down. Goodbye Sonos Hello Bose

N

Norfolk

Lyricist II

Not happy and disgusted with Sonos, I purchased over £2000 worth of sonos in 2014 about 5 years ago as I thought it would last, now I am advised this is going to become obsolete, can anybody help, is this worth taking up with the fair-trade commission. Sonos What a Big Let Down. Goodbye Sonos Hello Bose

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