End of software updates?!

I only own a Play5 (Gen 1) but am still gutted to have received this update and can only imagine how others who have spent thousands on Sonos systems feel too..

I’m very reluctant now to go out and purchase any other Sonos systems - what happens when the next big thing comes along and all of those updates to our Sonos systems mean that we have to go and upgrade our systems again!

Some of us can’t afford to replace even one speaker with a 30% discount either.

Sorry Sonos but you’ve lost another customer here….

And here is a 30% off coupon for you troubles…. I purchased mine in 2012 but they sound great! There has to be a better way.

I find it hard to believe that the people that are being penalized are the ones that were with Sonos from Day   1. Outside of the playbar my entire system will be obsolete You are trying to boost sales in a very poor way. I’m very surprised to hear this and can assure you I will not be spending thousands more just to keep up. 

This is an outrageous way to treat customers. I demand a sound reason from sonos as to why they are doing this. Existing products are stellar.  I just stream music and I’m sure that putting my existing set-up to the land fill is totally not the way to go. Get creative sonos and think of a better way! I am going viral with this!   

Like others here… I’ve been using Sonos for over 18 years. 10+ components (that still work), some of which were purchased less than 3 years ago are being end of lived?? Seriously? I’ve spent between $10-15k with a company and they do this to me? I’ve referred so many people in Sonos direction, demo’d the system at my home for others to use and now this!! I’m incredibly fed up. Unless Sonos changes their direction, I will be looking for a different solution. Please change your tone on this, Sonos, or recognize that you will lose the customers that built your company.

the same here, looking at over £2000 to “update” to the same functionality I have now.  I dont use voice activated (amazon or google) so no benefit to me at all ……..  

The big question is whether you will still be able to add new hardware to the system after May ...eg a new room or a playbar …….  and stoill conect to the legacy system.  If not I will have to rethiong my sonos future, and will be looking elsewhere.  

Any views?

thanks

(pissed off in Brighton)

Ditto, 10 of my 13 devices need to be replaced.  has anyone noticed the replacement Port is priced at $449.  At 30% off, it’s still more than I paid for my Connects.  A discount off a jacked up price, Hummph!

For over $3,000 I can stay current.  Or I can just let the system atrophy.  Or, I can replace the devices with something else.  They failed to put enough memory (costs pennies) into the devices?  No one had the vision to see that would be a problem?

This isn’t just disappointing.  It’s much worse than that.  It’s a complete change in direction for a company and the way they treat their customers.  Instead of wanting to buy more nodes, we are being held hostage.

BTW, why have sales been increasing 10% annually for years, but the company’s net income has been shrinking?  Insiders (in the last 12 months) have sold 9 million shares, and only bought 500 thousand shares.  The stock is down since it’s IPO.  Should anyone invest more in this company?

Major own goal / shoot yourself in the foot moment Sonos

Is anybody from Sonos going to reply on this thread?

There are many threads relating to the same basic issue as found here. Ryan from Sonos has been responding in the main consolidated thread over here: https://en.community.sonos.com/announcements-228985/end-of-software-updates-for-legacy-products-6835470