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Contributor II
November 30, 2017
Question

Difficulty moving music from Room A to Room B

  • November 30, 2017
  • 35 replies
  • 1545 views
I often need to move my music from Room A to Room B, shutting it off in Room A and starting it up in Room B. I use the red room name text at the bottom of the interface to do this. Unless I'm doing something completely wrong, it seems to be an overly complex multi-button operation to do this.

Let's say I'm listening in Room A, and I want to move to Room B. I hit the red 'Room A' text and I get the list of available rooms. Sonos doesn't allow me to just uncheck 'Room A', check 'Room B' and hit 'Done' to move the music from Room A to B. I have to first add 'Room B' and hit 'Done' so that both rooms become active, showing 'Room A + Room B' text on the interface. Then I have to go back in and uncheck 'Room A' and hit 'Done' again to get the music only in Room B. Sometimes, this does not work properly and the interface still shows Room A and I have to do the whole thing again.

This has been driving me nuts for a while now. I've always assumed it would be fixed in the next interface update, but it never is. Is it a bug, am I missing something, or is it just how it is meant to be used?

Any advice is appreciated.
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35 replies

Chris
Lead Maestro
November 30, 2017
Try it from the rooms menu which should be more full featured. Swipe down from now playing. Click on room menu at bottom. Click on room playing currently. Check and uncheck rooms you want and hit done.

Maybe the lower menu hasn’t caught up in functionality. I’m not at home where I can test.
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Prodigy I
December 1, 2017
There is an error in the software.

I use the latest Android controller and it sometimes works, i.e. can move music by checking Room B and unchecking Room A and tap Done at one go. But if you change the room like that a few times - especially a few times in a row, the UI will just flash and the currently playing room will not change in the UI. So, there seems to be that kind of error like you mentioned.

To get around that error I also need to do like you do, or swipe down to reveal the menu and tap on Rooms and change the currently playing room there like was mentioned.
December 1, 2017
The easiest way to move music is to pause room A using physical button on speaker, then long press on play button in room B
Contributor II
December 1, 2017
Okay, thanks very much. I should have specified that I'm using the controller on an iPhone 6s with software version 10.3.3 if that is relevant. Interesting that kpf experiences the same problem on Android. As Chris suggested, the room menu icon at the very bottom works a bit better, but still requires going into Room A and pausing and then opening Room B and starting it up. I'm being a little lazy I guess, but it's nutty to me that I can't just check or uncheck where I want music, hit 'Done' and the rooms that are checked get the music regardless of where the music was previously.
December 1, 2017
The pause and restart works only with physical buttons. You don't have to even open the app. The Rooms screen is not a workaround it is the way you are supposed to do it in the app and the method is the same as the previous app, that is press the Group button for room A, tick room B, untick room A and tap Done
Prodigy I
December 1, 2017
This error/bug is actually very easy to reproduce also on the Sonos Controller for iPad version 8.2.1. Both the Android and iPad version have this error in my system.

Sorry this is long but for completeness sake this is detailed.

Error:
The 'Now Playing' UI seems to get updated correctly just once.

Steps to reproduce:

1. For Room A select, e.g. from Spotify, A Deeper Understanding album by The War On Drugs and start playing from the 7th track Thinking Of A Place.

2. While playing music in Room A, tap red Room A, select Room B and unselect Room A and tap Done -> music moves to Room B and [after a while] UI correctly refreshes to show music playing in Room B.

3. Tap red room B, select Room A and unselect Room B and tap Done -> music moves back to Room A but UI now incorrectly shows Room B and the1st track Up All Night is shown on the UI with the play control visible. So, in UI it has moved to the beginning of the album in Room B (not playing music).

4. Tap red Room B again, select Room A and unselect Room B and tap Done -> Nothing happens. UI is still not refreshed.

Expected behaviour:
In Step 3, UI should refresh to show music playing in Room A so that user can control it.

Notes:
In Step 2 after tapping Done, you can see in the UI first a cyan 'reload' icon and then a red 'Room B + Room A' and then eventually red Room B. The UI refreshes that slowly.

My Sonos system has 1st generation Play 5 (Room 😎 and a Connect (Room A, connected with Ethernet to the router).

I don't remember seeing this error in the latest pre-8.x software. I was happy with 7.4 which worked well for me. I would fix this error as the workarounds require additional steps from the user.
December 1, 2017
The red room thing on the Now Playing screen is useless. Just don't use it
Prodigy I
December 1, 2017
The red room thing on the Now Playing screen is useless. Just don't use it

Currently it's next to useless 🙂 In 7.4 I moved the currently playing music daily between the rooms on the fly so it would be handy if that worked. There are of course the discussed workarounds (my Connect is in the closet so I do it by swiping down and do it from the Rooms UI etc.).

Anyway, I'm sure Sonos is aware of this error or otherwise I'm a bit worried about the level of their software testing... I'm sure they'll fix it eventually. They probably have more urgent situations to address judging by the posts.
Prominent Collaborator I
December 1, 2017
I use the 'red room thing' to move music around all the time. The actual move of music is instant, which to me is the important thing. The UI refresh does lag though but it has always refreshed itself eventually. We've kind of got used to it but it is annoying. It only started happening from version 8 onwards.
December 1, 2017
I wish people would stop talking about using the Rooms screen via the Rooms button as a 'workaround' for managing rooms. The clue is in the name. The Rooms screen is the equivalent of what was in 7.4, not the red room thing