Contributor II

CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!

Forum|Forum|11 years ago
December 7, 2014
386 replies
12772 views

Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.

I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect. SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app. That's all good!

HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.

How can I get the CR100 to re-join the party?

I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.

When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.

I've also tried resetting the CP100 by pressing the following sequence:

<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button

Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.

Thanks.

BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine. It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.

Can't Connect to Sonos

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Jeff S

Retired Sonos Staff

I have the same problem where I am unable to connect any of my CR100s to my otherwise working Sonos system. I've submitted diagnostic number 4578479. Thanks in advance for your help!

Hi Saro,

Can you send us another diagnostic report? I'd like to check and make sure the update was applied properly.

Help others find useful content by clicking the like button and selecting the best answer to your question.

S

Saro

Contributor I

I have the same problem where I am unable to connect any of my CR100s to my otherwise working Sonos system. I've submitted diagnostic number 4578479. Thanks in advance for your help!

New diagnostic report sent: 4580815

Thanks!

Jeff S

Retired Sonos Staff

I have the same problem where I am unable to connect any of my CR100s to my otherwise working Sonos system. I've submitted diagnostic number 4578479. Thanks in advance for your help!

Hi Saro,

The update was applied properly. There may be some communication errors happening between your components. I see that a few of your Sonos units have active ethernet ports but are communicating with other Sonos units wirelessly. There might be a network loop causing the CR100's connection to fail. Please start by rebooting your CR100. To do so, hold down the top left and top right buttons for a few seconds. It may also help to reboot your router. Once the CR100 and router are back online, try to reconnect the CR100.

If this does not work, please let me know and I will create a support ticket for you.

Help others find useful content by clicking the like button and selecting the best answer to your question.

J

Jonas_8

Lyricist II

I have the same problem - I am unable to connect my CR100 to my otherwise working Sonos system. Submitted diagnostic number 4589049. I would expect that my system needs to be flagged for an update like the other posts here. Thanks in advance!

J

janusj

Contributor I

I've two cr100 that wont connect....and another two that wouldn't connect for quite some time but then after a sonoskey reset, frequency change, router reset (soft and hard) along with wired bridges turning off and on again...
suddenly started working..

still leaves me with two that refuse to add them selves...they attempt, but then fail.
Ive tried wired, and non-wired devices..

p1, p5, zps, bridges - no joy..

would you mind trying the update with me also?

Diag: 4589703.

Just tried rebooting one of the non-connecting cr100s and noted the copyright notice says somethingsomething - 2012 ... so it's possible that the FW on the unit is quite old..

I'm not chancing rebooting one of the working ones 🙂

Jeff S

Retired Sonos Staff

I have the same problem - I am unable to connect my CR100 to my otherwise working Sonos system. Submitted diagnostic number 4589049. I would expect that my system needs to be flagged for an update like the other posts here. Thanks in advance!

Hi Jonas,

I've added the update to your Sonos account. Once you check your system for updates it will install. It looks like your Sonos system is completely wireless. In order to use the old CR100 and CR200 controllers you will need to have at least one Sonos component wired in to your network. You had a BRIDGE registered to your account in the past, if you wire a component to your router then add the BRIDGE back to your system you can use the BRIDGE as the wired unit and the CR100 will reconnect.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Jeff S

Retired Sonos Staff

I've two cr100 that wont connect....and another two that wouldn't connect for quite some time but then after a sonoskey reset, frequency change, router reset (soft and hard) along with wired bridges turning off and on again...
suddenly started working..

still leaves me with two that refuse to add them selves...they attempt, but then fail.
Ive tried wired, and non-wired devices..

p1, p5, zps, bridges - no joy..

would you mind trying the update with me also?

Diag: 4589703.

Just tried rebooting one of the non-connecting cr100s and noted the copyright notice says somethingsomething - 2012 ... so it's possible that the FW on the unit is quite old..

I'm not chancing rebooting one of the working ones :-)

Hi JanusJ,

We've added the update to your account. Please check for updates on your system and you should be able to add your CRs back to your system. I also see that there is a high level of wireless interference showing up on your Sonos system. It looks like your router's wireless channel may be set to automatically switch from time to time (a common default). This is causing interference which can interrupt communication between your Sonos units. Please set your router to a static wireless channel. Since your Sonos system is on channel 11, you can set your router to 1 or 6 and each system should no longer interfere.

Help others find useful content by clicking the like button and selecting the best answer to your question.

S

Shervin Farivar

Lyricist III

I've two cr100 that wont connect....and another two that wouldn't connect for quite some time but then after a sonoskey reset, frequency change, router reset (soft and hard) along with wired bridges turning off and on again...
suddenly started working..

still leaves me with two that refuse to add them selves...they attempt, but then fail.
Ive tried wired, and non-wired devices..

p1, p5, zps, bridges - no joy..

would you mind trying the update with me also?

Diag: 4589703.

Just tried rebooting one of the non-connecting cr100s and noted the copyright notice says somethingsomething - 2012 ... so it's possible that the FW on the unit is quite old..

I'm not chancing rebooting one of the working ones :-)

May I ask, why this has to be flagged? Why isn't this just normally part of our accounts?

Thanks

Ryan S

Retired Sonos Staff

I've two cr100 that wont connect....and another two that wouldn't connect for quite some time but then after a sonoskey reset, frequency change, router reset (soft and hard) along with wired bridges turning off and on again...
suddenly started working..

still leaves me with two that refuse to add them selves...they attempt, but then fail.
Ive tried wired, and non-wired devices..

p1, p5, zps, bridges - no joy..

would you mind trying the update with me also?

Diag: 4589703.

Just tried rebooting one of the non-connecting cr100s and noted the copyright notice says somethingsomething - 2012 ... so it's possible that the FW on the unit is quite old..

I'm not chancing rebooting one of the working ones :-)

Good question Shervin. This update isn't part of the full version of the software for a couple reasons. Mostly, it targets a very specific case which doesn't effect many systems. We're still collecting some data on the scope of the issue and so are manually applying the update to systems that need it.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

J

Jonas_8

Lyricist II

I have the same problem - I am unable to connect my CR100 to my otherwise working Sonos system. Submitted diagnostic number 4589049. I would expect that my system needs to be flagged for an update like the other posts here. Thanks in advance!

Hi Jeff,
Thanks for your reply and actions. I have not been able to see that an update was available, using the normal update approach. Maybe it will be available a little later?
Yes, I have a bridge, but disconnected it (suring the process of getting a new ISP) in order for me to use the wireless ability of Sonos. It seemed redundant to have the bridge attached, but it seems that is what I need.
Will check again later for the update and otherwise reconnect the bridge.

Thanks

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