Contributor II

CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!

Forum|Forum|11 years ago
December 7, 2014
386 replies
12772 views

Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.

I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect. SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app. That's all good!

HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.

How can I get the CR100 to re-join the party?

I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.

When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.

I've also tried resetting the CP100 by pressing the following sequence:

<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button

Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.

Thanks.

BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine. It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.

Can't Connect to Sonos

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Ryan S

Retired Sonos Staff

I am experiencing the same problem - I can't connect the cr100. My diagnostics submission confirmation number is 4564730. Thanks in advance! - Bill

A good start would be to reboot the router followed by your Sonos players. Make sure you unplug the power for a few minutes, then plug it back in. When they're back up, try updating from a different controller.

Thanks

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U

User841133

Lyricist II

I am experiencing the same problem - I can't connect the cr100. My diagnostics submission confirmation number is 4564730. Thanks in advance! - Bill

Will do. Just to confirm - when I try to update from my android is app, it says the system is up to date. The issue is only with my cr100s.

R

Ruben Askjem

Lyricist I

I have the same problem, can not connect my cr100. Diagnostic number 4570847

Ryan S

Retired Sonos Staff

I have the same problem, can not connect my cr100. Diagnostic number 4570847

Just got you flagged for that update Ruben. Your system is also showing some wireless interference, so if you're still unable to connect that CR100 let us know.

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R

Ruben Askjem

Lyricist I

I have the same problem, can not connect my cr100. Diagnostic number 4570847

Now it connected. Superb support! Thanks

J

John_218

Lyricist II

Can you please add the controller patch to my account too? Confirmation number is

Thanks for the prompt response, @Ryan! I applied the update. I'm still receiving "This Controller was unable to connect to a ZonePlayer or Bridge. Please try again. (1)" message on the CR100. The ZonePlayer is connected to the DSL router via ethernet. It appears as if it's acknowledging the connection attempt immediately when the Mute and Vol+ are pressed on the ZonePlayer. It always times out with the same message above. Just re-submitted diagnostics in case it helps, confirmation 4571644. Mahalo!

Ryan S

Retired Sonos Staff

Can you please add the controller patch to my account too? Confirmation number is

Thanks John. That indicates that the CR100 is seeing the first connection signals, but isn't able to complete the process which is likely due to a network issue, or a connection problem.

I'd recommend rebooting the wireless router there to start with. You can just unplug the router for 10-15 seconds and plug it back in. When the router is back up, try to connect again.

If that fails, a good step is to confirm that the wireless network isn't getting too much interference. The diagnostic does show some interference which shouldn't be too bad, but it's possible it's just a little too much for the CR100 to cope with. You can change the channel on your system under Manage > Settings. Advanced Settings. Try channel 11 and see if the controller can connect.

Let us know how it goes.

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S

Saro

Contributor I

I have the same problem where I am unable to connect any of my CR100s to my otherwise working Sonos system. I've submitted diagnostic number 4578479. Thanks in advance for your help!

Jeff S

Retired Sonos Staff

I have the same problem where I am unable to connect any of my CR100s to my otherwise working Sonos system. I've submitted diagnostic number 4578479. Thanks in advance for your help!

Hi Saro,

I've flagged your system for the update. Please check for updates on your Sonos controller. Once your system is updated you should be able to add your CR100s back to your system. Please let me know if it doesn't work.

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S

Saro

Contributor I

I have the same problem where I am unable to connect any of my CR100s to my otherwise working Sonos system. I've submitted diagnostic number 4578479. Thanks in advance for your help!

Hi, Jeff. Thank you for getting back to me so quickly! When I check for updates (using the desktop controller on my Mac) it says "No Update Required"

I do have the "Automatically check for updates" box checked in my Advanced Settings, so maybe it saw the update and applied it automatically?

In any case, I'm still unable to connect my CR100. It prompts me to press the button on my bridge, they appear to find each other -- controller says it's trying to connect, orange light flashes on bridge -- but then I get the "This controller was unable to connect to a Sonos component. Please try again. (1)" message.

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