Contributor II

CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!

Forum|Forum|11 years ago
December 7, 2014
386 replies
12772 views

Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.

I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect. SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app. That's all good!

HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.

How can I get the CR100 to re-join the party?

I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.

When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.

I've also tried resetting the CP100 by pressing the following sequence:

<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button

Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.

Thanks.

BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine. It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.

Can't Connect to Sonos

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Jeff S

Retired Sonos Staff

I too am having the same porblem after setting up a new Wi-Fi system. The Sonos Connect:AMP is connected directly to the router via ethernet. I am able to connect and play music using my computer and smartphone devices, however the CR100 controller does not want to connect after several attempts of unplugging my Sonos and wireless devices.

Hi Trusha,

To get your CR100 connected we'll need to add a patch to your system's information. To do this I'd like to see some data from your Sonos. Please send in a diagnostic report and reply here with the confirmation number. Here's how to submit reports.

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E

ethandel

Lyricist I

Jeff,
thanks. I tried to apply the update through my Mac desktop controller. At the end of the process it gave me an error message with a link to "try Again". When I clicked to try again, it said there were no updates available. I actually have 4 CR100 controllers around the house. 3 of them are now showing only one of the zones. The 4th says that there is an update needed but when I pressed to get the controller to update it says it cannot communicate with Sonos. Finally, I still cannot add again one of the Connect units that used to be a Zone in the system after I factory reset it. Next steps?

Jeff S

Retired Sonos Staff

Jeff,
thanks. I tried to apply the update through my Mac desktop controller. At the end of the process it gave me an error message with a link to "try Again". When I clicked to try again, it said there were no updates available. I actually have 4 CR100 controllers around the house. 3 of them are now showing only one of the zones. The 4th says that there is an update needed but when I pressed to get the controller to update it says it cannot communicate with Sonos. Finally, I still cannot add again one of the Connect units that used to be a Zone in the system after I factory reset it. Next steps?

Hi Ethandel,

It would be best to continue troubleshooting over the phone. I've created a support ticket for you: 151130-002568. Please give us a call and we'll help get everything up and running. You can find our phone number here: [url-http://www.sonos.com/contact]Contact us[/url].

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C

colonel_boogie

Lyricist I

Hello

I am having the same problems as the others in this threat in relation to a CR100 controller. Could I also have the patch? Diagnostics number:

Your confirmation number is: 5175835

Many thanks

Matt

Jeff S

Retired Sonos Staff

Hello

I am having the same problems as the others in this threat in relation to a CR100 controller. Could I also have the patch? Diagnostics number:

Your confirmation number is: 5175835

Many thanks

Matt

Hi Matt,

I've added the update to your system. Once you check for updates you should be able to connect your CR100.

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C

colonel_boogie

Lyricist I

All sorted - brilliant, many thanks.

Matt

T

Trusha Patel

Lyricist I

I too am having the same porblem after setting up a new Wi-Fi system. The Sonos Connect:AMP is connected directly to the router via ethernet. I am able to connect and play music using my computer and smartphone devices, however the CR100 controller does not want to connect after several attempts of unplugging my Sonos and wireless devices.

Hi Trusha,

To get your CR100 connected we'll need to add a patch to your system's information. To do this I'd like to see some data from your Sonos. Please send in a diagnostic report and reply here with the confirmation number. Here's how to submit reports.

Hi Jeff S,

I have submitted a diagnostic report under the code of 5184412. What are the next steps for me to set up my CR100 controller?

Thanks
Trish

Jeff S

Retired Sonos Staff

I too am having the same porblem after setting up a new Wi-Fi system. The Sonos Connect:AMP is connected directly to the router via ethernet. I am able to connect and play music using my computer and smartphone devices, however the CR100 controller does not want to connect after several attempts of unplugging my Sonos and wireless devices.

Hi Trusha,

To get your CR100 connected we'll need to add a patch to your system's information. To do this I'd like to see some data from your Sonos. Please send in a diagnostic report and reply here with the confirmation number. Here's how to submit reports.

Hi Jeff S,

I have submitted a diagnostic report under the code of 5184412. What are the next steps for me to set up my CR100 controller?

Thanks
Trish

Hi Trish,

In order to connect a CR100 or CR200 your Sonos system needs to have at least one component wired into the network with an ethernet cable. This causes the Sonos components to create their own wireless mesh network which the CR100 can use to connect. In your current set up the Sonos units are connecting to your home's wireless network and not creating a network of their own. This means that your CR100 does not have a Sonos wireless signal on which to connect.

If you can wire either your CONNECT or CONNECT:AMP into the network, you should then be able to connect your CR100 as I've added the update to your account. It looks like your CONNECT:AMP (Dining Room) has an ethernet cable connected to it but that connection doesn't lead back to your router so your Sonos system is still set up in the fully wireless configuration.

Please let me know if you have any questions.

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P

Powellg

Lyricist I

I'm also having the same problem as others in this thread, my diagnostic number is 5307753. Can I please have the patch for my CR100.
Thanks
Greg

Jeff S

Retired Sonos Staff

I'm also having the same problem as others in this thread, my diagnostic number is 5307753. Can I please have the patch for my CR100.
Thanks
Greg

Hi Greg,

The patch has been added to your system. Please run updates and then try to connect your CR100 again. Let me know if it still doesn't connect.

Help others find useful content by clicking the like button and selecting the best answer to your question.

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