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rruotolo
Contributor II
December 7, 2014

CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!

  • December 7, 2014
  • 386 replies
  • 12772 views
Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.

I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect.  SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app.  That's all good!

HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.  

How can I get the CR100 to re-join the party?

I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.  

When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.

I've also tried resetting the CP100 by pressing the following sequence:

<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button

Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.

Thanks.

BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine.  It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.
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386 replies

Show previous replies
Jeff S
Jeff S
Retired Sonos Staff
November 24, 2015
Very fast response... That's excellent it connected straight away thank you.
it now says it needs to update however when I do I get internal error on the screen?

Hi 5M1THY,

It's likely that your Sonos system is more up-to-date than your CR100. Try resetting the CR100 by holding down the top right and top left buttons for a few seconds. Once the device is rebooted, try the update again. If it doesn't work, please send in a new diagnostic report and reply here with the confirmation number.
Help others find useful content by clicking the like button and selecting the best answer to your question.
5M1THY
Lyricist III
November 25, 2015
Very fast response... That's excellent it connected straight away thank you.
it now says it needs to update however when I do I get internal error on the screen?

Hi 5M1THY,

It's likely that your Sonos system is more up-to-date than your CR100. Try resetting the CR100 by holding down the top right and top left buttons for a few seconds. Once the device is rebooted, try the update again. If it doesn't work, please send in a new diagnostic report and reply here with the confirmation number.

I have tried that and no joy. here's a new diagnostic number 5150128
Jeff S
Jeff S
Retired Sonos Staff
November 25, 2015
Very fast response... That's excellent it connected straight away thank you.
it now says it needs to update however when I do I get internal error on the screen?

Hi 5M1THY,

It's likely that your Sonos system is more up-to-date than your CR100. Try resetting the CR100 by holding down the top right and top left buttons for a few seconds. Once the device is rebooted, try the update again. If it doesn't work, please send in a new diagnostic report and reply here with the confirmation number.

I have tried that and no joy. here's a new diagnostic number 5150128

Hi 5M1THY,

The CR100 is running a pretty old version of the software. We've made an adjustment though, please try updating the CR100 again.
Help others find useful content by clicking the like button and selecting the best answer to your question.
5M1THY
Lyricist III
November 25, 2015
Very fast response... That's excellent it connected straight away thank you.
it now says it needs to update however when I do I get internal error on the screen?

Hi 5M1THY,

It's likely that your Sonos system is more up-to-date than your CR100. Try resetting the CR100 by holding down the top right and top left buttons for a few seconds. Once the device is rebooted, try the update again. If it doesn't work, please send in a new diagnostic report and reply here with the confirmation number.

I have tried that and no joy. here's a new diagnostic number 5150128

Hi 5M1THY,

The CR100 is running a pretty old version of the software. We've made an adjustment though, please try updating the CR100 again.

hi sorry had to go to work.. I've tried again and still saying internal error.?
Jeff S
Jeff S
Retired Sonos Staff
November 25, 2015
Very fast response... That's excellent it connected straight away thank you.
it now says it needs to update however when I do I get internal error on the screen?

hi sorry had to go to work.. I've tried again and still saying internal error.?

Hi 5M1THY,

We've made another change, please try to update again and let us know how it goes.
Help others find useful content by clicking the like button and selecting the best answer to your question.
5M1THY
Lyricist III
November 25, 2015
Very fast response... That's excellent it connected straight away thank you.
it now says it needs to update however when I do I get internal error on the screen?

hi sorry had to go to work.. I've tried again and still saying internal error.?

Hi 5M1THY,

We've made another change, please try to update again and let us know how it goes.

hi,

I've updated and restarted everything and still no change.
5M1THY
Lyricist III
November 26, 2015
hi I have 1 cr100 and 2 cr200 controllers and I cannot get any of them to connect at all.
I was given a patch which made the cr100 connect then it said internal error. today I reset everything and now no controller is connected and will not connect please help as this is driving me insane.

I have a diagnostic number its 5157508

thanks in advance
ethandel
Lyricist I
November 27, 2015
Hi there,
I read this whole thread and I have similar problems I need help with. Until recently everything was working fine, but suddenly two CR100 controllers I have showed only one CONNECT player on my network, which ironically was not showing up on my Mac Desktop or iPhone controller which showed all the other players. I factory reset that CONNECT controller and tried to connect to my SONOS network (my controller shows that the network correctly identified its MacID) but it would not connect. So now I have a network with 7 players, BUT one is missing and will not connect and my two CR100 controllers don't show any music playing players. I tried factory reseting one of the CR100 controllers an reconnected, but still not luck. Please help. I submitted diagnostics under number: 5158483.
Trusha Patel
Lyricist I
November 29, 2015
I too am having the same porblem after setting up a new Wi-Fi system. The Sonos Connect:AMP is connected directly to the router via ethernet. I am able to connect and play music using my computer and smartphone devices, however the CR100 controller does not want to connect after several attempts of unplugging my Sonos and wireless devices.
    Jeff S
    Jeff S
    Retired Sonos Staff
    November 30, 2015
    Hi there,
    I read this whole thread and I have similar problems I need help with. Until recently everything was working fine, but suddenly two CR100 controllers I have showed only one CONNECT player on my network, which ironically was not showing up on my Mac Desktop or iPhone controller which showed all the other players. I factory reset that CONNECT controller and tried to connect to my SONOS network (my controller shows that the network correctly identified its MacID) but it would not connect. So now I have a network with 7 players, BUT one is missing and will not connect and my two CR100 controllers don't show any music playing players. I tried factory reseting one of the CR100 controllers an reconnected, but still not luck. Please help. I submitted diagnostics under number: 5158483.

    Hi Ethandel,

    The patch has been added to your system, please run updates and see if you can then connect your CR100s.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
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