Contributor II

CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!

Forum|Forum|11 years ago
December 7, 2014
386 replies
12772 views

Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.

I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect. SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app. That's all good!

HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.

How can I get the CR100 to re-join the party?

I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.

When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.

I've also tried resetting the CP100 by pressing the following sequence:

<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button

Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.

Thanks.

BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine. It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.

Can't Connect to Sonos

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Lyricist II

Hello, could you please also do the same for me, as I've tried everything and have three PC's connected as controller, an Android tablet and a phone, but the CR100 will not connect.

Thanks

Mark

Retired Sonos Staff

I am experiencing the same problem. My confirmation number is

Hi Mark,

Please send us a diagnostic report from your system. If you reply with the confirmation number I can add the update to your system. Here's how to submit diagnostics.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Lyricist II

I am experiencing the same problem. My confirmation number is

Hello Jeff

Thanks for your speedy response, the confirmation is 4724065

Thanks again

Mark

Retired Sonos Staff

I am experiencing the same problem. My confirmation number is

Hi Mark,

I've added the update to your system. Please check for updates and run any that your system finds. Once you've done that you should be able to add your CONTROL back to your system.

Please let me know if this doesn't work.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Lyricist II

I am experiencing the same problem. My confirmation number is

Hello Jeff,

Absolutely spot on, thank you so much for the stellar service given!

Brilliant stuff!

Thanks

Mark

Retired Sonos Staff

I am experiencing the same problem. My confirmation number is

Hi Mark,

That's great to hear. Let me know if you run into any more issues.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Contributor I

Hi Jeff,

I replaced my CR100 (dial was going out) with a recent purchase of another CR100. Could you please add the update to my system. My diagnostic confirmation number is: 4735189

Thanks,

Greg

Retired Sonos Staff

Hello, could you please also do the same for me, as I've tried everything and have three PC's connected as controller, an Android tablet and a phone, but the CR100 will not connect.

Thanks

Mark

Hi Mark,

We've added the update to your system. Once you check for updates and run any that your system finds, you should be able to add your CR100 back to your system.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Retired Sonos Staff

Hi Jeff,

I replaced my CR100 (dial was going out) with a recent purchase of another CR100. Could you please add the update to my system. My diagnostic confirmation number is: 4735189

Thanks,

Greg

Hi Greg,

I've added the update to your system. Please check for updates and run any that your Sonos system finds. Once the update is complete you should be able to add your CR100 to your system.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Contributor I

Hi Jeff,

I replaced my CR100 (dial was going out) with a recent purchase of another CR100. Could you please add the update to my system. My diagnostic confirmation number is: 4735189

Thanks,

Greg

Thanks Jeff, back up and running.

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