Contributor II

CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!

Forum|Forum|11 years ago
December 7, 2014
386 replies
12772 views

Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.

I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect. SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app. That's all good!

HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.

How can I get the CR100 to re-join the party?

I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.

When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.

I've also tried resetting the CP100 by pressing the following sequence:

<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button

Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.

Thanks.

BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine. It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.

Can't Connect to Sonos

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A

Alexander_30

Lyricist III

Hi, I'm having the exact same problem. I bought a CR100 from ebay, and I cannot connect to my Sonos system. I get the error: "This Controller was unable to connect to a Sonos component. Please Try again (1).. All other controller as iPhone, iPad, mac or very good. Help please. My diagnostic info number is: 4682153.

the patch worked. Thanks.

Jeff S

Retired Sonos Staff

Hi, I'm having the exact same problem. I bought a CR100 from ebay, and I cannot connect to my Sonos system. I get the error: "This Controller was unable to connect to a Sonos component. Please Try again (1).. All other controller as iPhone, iPad, mac or very good. Help please. My diagnostic info number is: 4682153.

Hi Alexander,

That's great news. We're here for you if you have any other issues.

Help others find useful content by clicking the like button and selecting the best answer to your question.

A

Aidan Shanahan

Lyricist II

Hi Jeff, trying to add a new remote and system won't let me. My Diagnostic number is: 4648211. I do have other remotes that have been paired already. Thanks.

That worked, thanks Jeff.

S

Saro

Contributor I

I have the same problem where I am unable to connect any of my CR100s to my otherwise working Sonos system. I've submitted diagnostic number 4578479. Thanks in advance for your help!

Jeff, one of my three CR100's connected after the update you applied a month ago, but the other two still won't connect.

They seem to move on to the connection step when I press the button on the bridge, but then I eventually get a "This controller was unable to connect to a Sonos component. Please try again. (1)" message.

A

anonmenow

Lyricist I

I have the same issue; my CR100s can't "see" the other components since a recent software update. My diagnostic 4698087 was just sent.

Jeff S

Retired Sonos Staff

I have the same problem where I am unable to connect any of my CR100s to my otherwise working Sonos system. I've submitted diagnostic number 4578479. Thanks in advance for your help!

Hi Saro,

It may help to reboot the CR100s which do not connect. To do so, hold down the top left and top right buttons for a few seconds. Once the CR100s have rebooted, try connecting them to your system again.

If that does not work, please send us a new diagnostic report and reply with the confirmation number. How to submit diagnostic reports.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Jeff S

Retired Sonos Staff

I have the same issue; my CR100s can't "see" the other components since a recent software update. My diagnostic 4698087 was just sent.

Hi Anonmenow,

I've added the update to your account. In order for you to connect your CR100s to your Sonos system you will need to wire at least one of your Sonos units into your network with an ethernet cable. The wired unit can be any component, speaker, CONNECT or BRIDGE.

Once you have wired a unit in, the Sonos system will switch off of your wireless network and create its own, allowing you to connect your CR100s.

Please let me know if this does not work.

Help others find useful content by clicking the like button and selecting the best answer to your question.

A

anonmenow

Lyricist I

I have the same issue; my CR100s can't "see" the other components since a recent software update. My diagnostic 4698087 was just sent.

Jeff, would you please send me the update again? I thought my bridge was connected to the router but it was not so I need to run the update again.

Thank you.

Jeff S

Retired Sonos Staff

I have the same issue; my CR100s can't "see" the other components since a recent software update. My diagnostic 4698087 was just sent.

Hi Anonmenow,

I've added the update to your system. Please check for updates and run any that your system finds. You should be all set after that.

Help others find useful content by clicking the like button and selecting the best answer to your question.

U

User651115

Lyricist II

I am experiencing the same problem. My confirmation number is

Hello, could you please also do the same for me, as I've tried everything and have three PC's connected as controller, an Android tablet and a phone, but the CR100 will not connect.

Thanks

Mark

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