Skip to main content
Avid Contributor I
April 15, 2018

CR100 no longer works after update

  • April 15, 2018
  • 24 replies
  • 3770 views
Hi, I just updated my Sonos software and now my 2 CR100's no longer works! There was no warning of this. Can I roll back the update? This is completely unacceptable.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    24 replies

    Chris
    Lead Maestro
    April 15, 2018
    Nice chicks - where is the wireless remote?
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    April 15, 2018
    Oh no, on the contrary.
    When/if I ever find the app or any other device (you never know..) as convenient (for my use case) as my now dead CR200, I'd love to switch back to Sonos.
    (Reason being I could hook up a record player to the Connect much easier than to my Logitech gear)
    Chris
    Lead Maestro
    April 15, 2018
    oh my I hated Squeezebox.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    jgatie
    April 15, 2018
    They never, ever really leave chris. You know that.
    Chris
    Lead Maestro
    April 15, 2018
    I know I know. I guess Ebay was closed.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    April 15, 2018
    Oh no, on the contrary.
    When/if I ever find the app or any other device (you never know..) as convenient (for my use case) as my now dead CR200, I'd love to switch back to Sonos.
    (Reason being I could hook up a record player to the Connect much easier than to my Logitech gear)
    Sorry to hear that your CR200 died. If only the CR100s had done the same, nobody would be complaining.
    Chris
    Lead Maestro
    April 15, 2018
    I think he had two CR200's that died over time -- this goes back a while. Just like the CR100 their probably aren't a ton out there in the wild still.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    April 15, 2018
    Two CR200, right, and I don't complain.
    They just died after several years. Too early, if you ask me, but obviously that's how things are these days.
    If Sonos had declared them worthless just like that, that'd be a different matter.
    April 16, 2018
    Please name another piece of consumer hardware that is over ten years old and still actively supported by its manufacturer.

    This is not about supporting the hardware but remotely disabling due to Sonos not valuing their customers enough to invest in forking the firmware. Once done, they can safely say there's no support so your point is not relevant.
    April 16, 2018
    Sonos could easily have taken this approach but they didn't as they don't care:

    1. Fork firmware to set a "legacy point" e.g. at 8.4.
    2. Introduce a capability in controllers to say block firmware updates (not just do not check for updates).
    3. Make the app compatible with both legacy and new (trivial from a coding perspective, no need for different apps).
    4. Allow new players that are still hardware compatible with legacy to be downgraded to that version.
    5. Make sure users know they are on an unsupported path and if they have any problems, they will be required to upgrade to a supported version.

    But no, they didn't do that as they don't care about their customers.