CR100 no longer works after update

correct - you should have received emails....warnings before install...etc.

There is a $100 rebate per CR100 because Sonos had to obsolete them - there is also a hugely long thread on it called SAVE THE CR100.

Sorry you missed the messages. You should have even received them in app over the past few weeks.

This is unacceptable.

we are investing in a solution over the years and before completing it, it is already becoming obsolete. Not because physically it is not feasible but because SONOS does not want to have the "job" of keeping it active. The CR100 could work even if its limitations.

Thousands of companies in the world have computer solutions with very different ages and can maintain the interconnection between both.

SONOS 'bad will.

They lost my trust!

Thread for this is here https://en.community.sonos.com/controllers-software-228995/save-the-cr100-6800510

Please name another piece of consumer hardware that is over ten years old and still actively supported by its manufacturer.

Please name another piece of consumer hardware that is over ten years old and still actively supported by its manufacturer.
What are you talking about?!
All my Kenwood and Sony Hifi gear still works after 20+ years, including the remotes.
No need to 'support' them - only don't destroy them!
I'd like to see what happened if Sonos was chinese or russian:
'Electronic devices hacked by chinese hacker company!'
At the time the CR100 was built, there was no alternative controller, so the customers had no choice but to buy this device.
And nobody would have dreamed of Sonos bricking them at any point in the future!
Making this (or any other paid for) device unusable is a massive break of trust, (not only) in my opinion.

"Nobody would have dreamed"?

Over the years, there have been several discussions about the expected bricking of early Sonos devices on this very site, and the founder said a while back that he considered an active lifespan of 10 years for Sonos units. Sounds to me like many people dreamed about it.

[...] Making this (or any other paid for) device unusable is a massive break of trust, (not only) in my opinion.
You left Sonos behind, so what? 🙂

True, but I still did not sell my gear.
Every once in a while I switch it on again, try 'new' app versions and come here to see what's going on.
And let me tell you I'm not impressed.:8

yea .... so your point then is ....I don't use my sonos ... but if I did I wouldn't like it. But I will still come complain about things that don't effect me any longer.

Please name another piece of consumer hardware that is over ten years old and still actively supported by its manufacturer.
What are you talking about?!
All my Kenwood and Sony Hifi gear still works after 20+ years, including the remotes.


40-50 years here, but of course that’s far beyond the manufacturers design lifetime expectations, which might be 10 years. Some of the materials used, especially electrolytic caps, simply aren’t available with longer lifetime expectations. So, end users, hobbyists like myself, are on our own after the manufacturer discontinues support. Nothing new or different in this situation.