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LoisListens
Contributor I
Nov 7, 2021 7:32 PM UTC
Answered

Controller Issues following NAS Failure

My music was all on an external NAS drive which failed.  Data recovery company restored the NAS content and I re-downloaded to new NAS and redirected my Sonos from MacBookPro and controller on iPad and iPhone.  However now, if my Mac is ‘asleep’ neither controller will work.  I get error message 1002 which seems irrelevant as I don’t have the device the error message refers to. Another error message is “Unable to play ‘track x’ - unable to connect to //Lois-[sirname]-MacBook-Pro/Music.  I deleted the Controller app and reinstalled it.  It played one album and when attempting to play a second album - the following long error message popped up:  

Unable to play ‘Album X’ - the file //Lois-[sirname}MacBook-Pro/Music/Music/Media.localised/Music/Jamiroquai/Jamiroquai - Travelling Without Moving/13 [Hidden Track].m4a cannot be found

Words fail me.  Help!

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    LoisListensAnswer
    Contributor I
    Nov 10, 2021 2:38 PM UTC

    Hi all

    I ended up phoning the help line during my lunch break (as not available weekends or when you finish work!) when I was WFH.  And the really friendly and helpful person remoted on and resolved the issue.  I can now play music via my controller app.  One happy Sonos user after nearly two years of frustration

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    5 replies

    GuitarSuperstar
    Lead Maestro
    Nov 7, 2021 7:53 PM UTC

    Your Mac cannot be asleep if you want to play music from your music library stored on your Mac.

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    "Receive with simplicity everything that happens to you." - Rashi
    ClausN
    Nov 7, 2021 8:06 PM UTC

    Seems like you have set up the library to be your MacBook. You should point the library path to your NAS:

    https://support.sonos.com/s/article/78?language=en_US

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    el rubio
    el rubio
    Nov 10, 2021 11:36 AM UTC

    Hi @LoisListens please check your Music Library settings in the Sonos App. You may still have the path to your MacBook Pro configured (//Lois-[sirname}MacBook-Pro/Music/Music/), which should be removed.

     
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    LoisListensAuthorAnswer
    Contributor I
    Nov 10, 2021 2:38 PM UTC

    Hi all

    I ended up phoning the help line during my lunch break (as not available weekends or when you finish work!) when I was WFH.  And the really friendly and helpful person remoted on and resolved the issue.  I can now play music via my controller app.  One happy Sonos user after nearly two years of frustration

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      el rubio
      el rubio
      Nov 10, 2021 3:09 PM UTC

      Happy to read you got it fixed and can enjoy your music now 😄

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