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Contributor I
Mar 26, 2017 7:49 PM UTC

Constant Updates REALLY ANNOYING

Who else is getting sick and tired of constant requirement to reconfig and update Sonos Controller SW. Im a LONG TIME Sonos use, love the simplicity, but the bugginess/constant need to upgrade every time I use my Sonos is ruining my experience. Yes I've maybe 10+ devices connected but still. Who's with me?
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    127 replies

    Mar 26, 2017 7:55 PM UTC
    I am; not because I find it to be a big nuisance, but because I think it is an unnecessary waste of Sonos resources that ought to have more useful things to do. There is too much of first world problem solving going on these days in these updates.
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    MrKeith
    Prodigy II
    Mar 27, 2017 2:50 PM UTC
    Constant updates? Am I missing something? They don't appear to be that frequent, do they?
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    Mr Keith
    ratty
    Mar 27, 2017 3:05 PM UTC
    Apart from the odd patch release, updates are not that frequent. Perhaps every few months. Of course if the user has enrolled in a beta test then new builds tend to appear every week or three, and this is to be expected. One can always leave a beta program if it becomes irksome.

    I don't know what the OP's problem is. Updates are for me painless. And "bugginess"? For what it is and the complexity of making it work, Sonos is extremely stable.
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    Airgetlam
    Mar 27, 2017 5:54 PM UTC
    I'd be willing to bet that the issue is a problem in the OPs network, which is exposed when an update reboots the speakers. I wish that Sonos would (as an option) recommend reserved IP addresses in their instructions. Of course, I suspect the number of issues we see here is high, but actual issues across all users is extremely low.
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    Bruce
    Lyricist I
    Nov 4, 2017 5:35 PM UTC
    We use the app and have for years but the past 3 months dealing with updates is driving me nuts as well. Every time I want to turn it on to listen the radio (daily/weekly) I am prompted to do some sort of update on either the cell phone or PC. I have noticed I use it less and less because of this hurdle. It's easier to just connect my BT device and go on my way. For the thousands spent on this system, I would not buy it now if I knew of all of the snags. In addition to updates, half of the time my playlists aren't available. So while sharing is a great idea, it really does not run smoothly. I asked the hubby for a system to run throughout the house so I could listen to the same music in all of the rooms. I can honestly say this pricey ($3000) "gift" is one I would not recommend. Great product in theory but does deliver in reality; it's a mediocre system at best.
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    biggetje
    Enthusiast I
    Nov 4, 2017 6:29 PM UTC
    I'm with you. My irritation is not about the frequency, but the constant change in UI. The updates are not improving the existing sw, it's only changing. I'm constantly afraid for new updates; too often I need to learn and 'get used to' a new UI. That's really not why I started buying Sonos equipment 10 years ago...
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    Lyricist I
    Nov 16, 2017 1:43 AM UTC
    I am having the same issue. It's extremely frustrating. Now, when I have an app update the system won't play unless I reconnect each speaker. With 2 amps, an amp connect, a playbar/ surrounds, and more... it's not an insignificant amount of time. Furthermore, 80% of the time lately when I push the buttons simultaneously on the device the app doesn't recognize anything happening, so I end up having to power them off and on (also frustrating as some of these plugs are not tucked away). Sonos is driving me crazy. To make matters worse, after finally deciding to call and troubleshoot - I've been on hold for 12 minutes. Arg.
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    Enthusiast II
    Nov 16, 2017 2:10 AM UTC
    What's even MORE frustrating is the fact that when you run into "issues", I'm hearing more and more to just "uninstall the software and reinstall it." That seems to be Sonos' "fix". I hate my three thousand dollar investment more and more, everyday. We all know how awful the new UI is, so I won't get into THAT part of the incredible amount of problems with Sonos has, today.
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    Nov 16, 2017 2:14 AM UTC
    Even with reserved IP addresses and the update process itself sorted at my end, I agree about the annoying part. And these days they seems like a knee jerk response, where one update to fix something in the existing version screws up something else, calling for another update. And so it goes.
    Apparently the larger market gets bored of looking at the same app too often and since hardware changes are unwieldy and expensive, this is how the product is made to look new. Curse of the age we live in, if that be the case, this need for constant titillation. I doubt Sonos is alone in this nonsense, so there is little to be gained by migrating.
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    Contributor I
    Mar 24, 2018 4:22 PM UTC
    i am also sick of the constant updates! It seems like there is one every month, if not every week. I have a few different devices that i use to control it, and it feels like every time I pick one up, it needs an update. Some have limited memory so I need to clear photos, apps, etc just to play some music in my house.


    SONOS PLEASE STOP PUSHING UPDATES!! IT ALREADY WORKS FINE.


    😠
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