Contributor I

cant connect using apps?

Forum|Forum|4 years ago
November 6, 2021
29 replies
372 views

Hi everyone. Sorry if this has been answered already but here’s my issue;

I have just moved house and inherited a Sonos Connect Amp.

I have done a factory reset on it. I have brought my multiple Sonos One’s over and re set them up. They are all working (using the Sonos S2 app).

when I try add the amp it tells me I need to do this using the S1 app, so I switch to that app and as soon as the app opens, I get a message telling me I can do everything on the S2 app now. So I switch back and it’s just sending me in circles?

any help would be appreciated.

thank you

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

T

Todd.watsonAuthor

Contributor I

My other Sonos products are all Sonos One Gen 2’s

Ken_Griffiths

You won’t find any

It won’t let me play anything through the S1 app. It won’t even let me search for an artist/song/genre etc.

I’ve just tried searching for ‘other products’ on the S1 app but it isn’t picking up any of my S2 devices through the s1 app?

proper head ache this one seems to be!

You won’t find any of your S2 products in the S1 App (that’s not how it works) - Now continue with the steps I posted earlier and power on your S2 speakers - let them settle - and then install the (gold icon) S2 Sonos App.. then continue with the steps outlined.

Ken_Griffiths

If you want an Airplay compatible product to work alongside your C:A you can use a Sonos One, as stated (any generation - just not the SL version).. but you can perhaps come back to that later.

T

Todd.watsonAuthor

Contributor I

Installed S2 app, clicked on the top of the screen where it said there was an existing Sonos system found, this is what I got (like initially)

Ken_Griffiths

Presumably you have powered on your S2 devices and let them settle and connect to the router - perhaps just power off the C:A for a moment and fully close (slide off screen) the S2 App and try it again - if the problem persists then reset the S2 App and give it another go. You should go onto see this;

Choose to join the existing system.

T

Todd.watsonAuthor

Contributor I

Great, I’m now on the S2 app and I can see my 3 Sonos One’s currently set up

Ken_Griffiths

So now you can switch the C:A back on and control that older device using the S1 App and the rest of your devices you can control using the S2 App - that’s how it works.

You can of course ‘downgrade’ one of your One (gen2’s) if you want to and factory reset it and add that to your S1 App, that’s if you want to use Airplay to that speaker, which you can then ‘group’ with your C:A to Airplay audio to the C:A - but that’s a decision for yourself.

You can of course do that at anytime to suit yourself, but maybe get used to using both S1/S2 systems for now.