Contributor I

cant connect using apps?

Forum|Forum|4 years ago
November 6, 2021
29 replies
372 views

Hi everyone. Sorry if this has been answered already but here’s my issue;

I have just moved house and inherited a Sonos Connect Amp.

I have done a factory reset on it. I have brought my multiple Sonos One’s over and re set them up. They are all working (using the Sonos S2 app).

when I try add the amp it tells me I need to do this using the S1 app, so I switch to that app and as soon as the app opens, I get a message telling me I can do everything on the S2 app now. So I switch back and it’s just sending me in circles?

any help would be appreciated.

thank you

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Ken_Griffiths

The above screenshots in your later posts by the way are from the S2 App - you can’t setup a Connect:Amp on an S1 Household whilst you have the S2 App installed on your mobile device? (As mentioned earlier in this thread).

Ken_Griffiths

Can I just check the taken steps with you once again please…

You needed to…

Power off your S2 Sonos devices and (importantly) remove the (gold icon) S2 controller App
Install the (black icon) S1 App and create a new Sonos system with your C:A (from factory reset state) it has to have been manufactured (generally speaking) before 2015 to setup an S1 Household.
When the S1 system is all setup then power on your S2 Speakers and let them connect and settle.
Install (gold icon) S2 App and connect to the ‘existing system’ and when it prompts you select the ‘join’ button on one of your S2 speakers.

T

Todd.watsonAuthor

Contributor I

Can I just check the taken steps with you once again please…

You needed to…

Power off your S2 Sonos devices and (importantly) remove the (gold icon) S2 controller App
Install the (black icon) S1 App and create a new Sonos system with your C:A (from factory reset state) it has to have been manufactured (generally speaking) before 2015 to setup an S1 Household.
When the S1 system is all setup then power on your S2 Speakers and let them connect and settle.
Install (gold icon) S2 App and connect to the ‘existing system’ and when it prompts you select the ‘join’ button on one of your S2 speakers.

ok, maybe I got some of those steps wrong.

When I deleted S2, I did factory reset on the C:A, connected it on S1, but I logged in using my user name on the S1 app? Was that wrong to do?

Ken_Griffiths

ok, maybe I got some of those steps wrong.

When I deleted S2, I did factory reset on the C:A, connected it on S1, but I logged in using my user name on the S1 app? Was that wrong to do?

No that’s absolutely fine - use the exact same Sonos account/credentials for both your S1 and S2 systems.

T

Todd.watsonAuthor

Contributor I

I’ll try it again now

🤞🏻

T

Todd.watsonAuthor

Contributor I

Ok, so I’ve done all of the above. I currently only have the C:A on my S1 app, but I can’t play anything or see it on air play at this stage.

is that correct?

Ken_Griffiths

Ok, so I’ve done all of the above. I currently only have the C:A on my S1 app, but I can’t play anything or see it on air play at this stage.

is that correct?

That’s correct, the C:A is not an Airplay compatible device - but you can hopefully play to it though using the S1 Sonos App - Yes?

Ken_Griffiths

Note however, you could of course go onto add an Airplay compatible Sonos Speaker to your S1 Household, like a Sonos One for example (not a One-SL) and then Airplay to that speaker and group it with the C:A via the S1 App. That will play the Airplay audio to both devices.

T

Todd.watsonAuthor

Contributor I

It won’t let me play anything through the S1 app. It won’t even let me search for an artist/song/genre etc.

I’ve just tried searching for ‘other products’ on the S1 app but it isn’t picking up any of my S2 devices through the s1 app?

proper head ache this one seems to be!

T

Todd.watsonAuthor

Contributor I

Update, I now have sound from the C:A using one of the Sonos radio station apps