Can't update from 8.2.2 to 8.3 for Apple devices

13 replies
1342 views
Translate All

Updated from 8.2.2 on my PC just fine. However when I try to update to 8.3 on any of the three Apple devices I have once I hit the update link am asked if I want to open in Apple Store. 8.3 listed and Open button next to it. Doesn't update. Still have 8.2.2

I had to delete Sonos from my Apple devices, go to Apple store and download 8.3 and install.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

U

User760421Answer

Contributor I

Delete old app, then download newest 8.3.

Show previous replies

G

Greg66

Avid Contributor I

Nope, still borked. iOS 11.2.2, iPhone 6 and iPad Pro.

Tried dragging the App Store screen down to no effect. The app page says 8.3 is there, but just shows an Open button, which loops me back to the controller.

Translate

Ryan S

Retired Sonos Staff

This happens sometimes with the App Store. Just delete the app and re-download it from the App Store, you should be all set.

Translate

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

R

RM Smith

Lyricist I

In the App store go to the "Updates" tab and drag it down to refresh your updates. The Sonos Controller update to 8.3 should then appear, no problem. Click it and it will install.

Translate

Sign up

Login to the community