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dendirk
Contributor III
Nov 2, 2016 7:31 AM UTC
Question

Can't see my Sonos speakers in the Spotify app

Hi ,

I upgraded my Sonos to beta 7, when i look into my spotify app i can't find my 3 Sonos speakers. (I can see my other devices )

I have a Premium account with Spotify (directly bought)
I have authorized Sonos and spotify.
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    17 replies

    Lyricist I
    Dec 14, 2016 8:33 PM UTC
    I have the same issue as above. I can see all other devices (android, windows) but not the Sonos Play 1. There was a short time earlier today that it appeared but it has since disappeared.
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    mork
    Lyricist I
    Dec 15, 2016 1:02 PM UTC
    Me neither, also on 7. I saw them once and it worked for a couple of hours though.
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    Lyricist I
    Dec 15, 2016 1:20 PM UTC
    I removed all accounts from sonos/spotify and reinstalled and logged in again and still not seeing sonos speakers in spotify. Not sure what else to try as I have a fairly simple set up.
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    jgatie
    Dec 15, 2016 1:40 PM UTC
    Connection problems which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

    Reboot/power cycle your devices in the following order:

    Modem
    Router
    Switches or hubs
    Wired Sonos units
    Wireless Sonos units
    Computers/printers
    Wireless devices - phones/tablets etc.

    Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.
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    mork
    Lyricist I
    Dec 16, 2016 8:20 AM UTC
    In my case it just stopped. No duplicate IPs - mine are all registered in the router. On a different computer on my network it still showed all speakers. But there i could not select all of them - one replied something like this: Spotify service not installed - I have used it before with spotify connect. My phones also show all the speakers.
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    Lyricist I
    Dec 18, 2016 10:43 PM UTC
    Connection problems which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

    Reboot/power cycle your devices in the following order:

    Modem
    Router
    Switches or hubs
    Wired Sonos units
    Wireless Sonos units
    Computers/printers
    Wireless devices - phones/tablets etc.

    Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

    I restarted my router and now everything works perfectly, thanks!
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    Lyricist I
    May 12, 2017 6:24 PM UTC
    Its a bug caused by spotify & sonos. If you are logged in on spotify on to devices(your mobile and laptop for example) Then it only shows sonos on one of those devices so either on the laptop or my mobile in my case. Later when i changed the device on my mobile they showed up on my laptop aswell. Hope this helps for you 🙂
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