Can't see my Sonos speakers in the Spotify app

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Hi ,

I upgraded my Sonos to beta 7, when i look into my spotify app i can't find my 3 Sonos speakers. (I can see my other devices )

I have a Premium account with Spotify (directly bought)
I have authorized Sonos and spotify.

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Stuart_W

World-Class Superstar

You should report Beta issues via the Beta reporting process which is detailed in the e-mails. (IE Don't just post them here)

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Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

Max P

Sonos Employee

Hello Dendirk.

The recommendation from Stuart is spot on. If you're having trouble with the Spotify beta such as sitting at "connecting" or not seeing all your players please send in feedback through the beta feedback form or by taking a screenshot of the app on mobile.

The team will want to get some details from your system, such as what router you're using and will want you to submit a diagnostic from your Sonos system and include the number in your message.

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T

The LHC

IPhone user?

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dendirkAuthor

Contributor III

Ok sorry i used the beta feedback now

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weber0003

Lyricist I

I also am having this issue. When i log into spotify, it sees all my devices except my sonos 3. Its the only sonos speaker i have, but it sees all my chromecast and smart TVs.

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Walls

Lyricist I

Same here. The sonos app goes through the authorisation bit and says spotify is set up but I can't see the sonos players through the pc or android app. I did have an old sonos account which may still be linked? But I have signed in with new details without issue and spotify plays ok through the sonos app etc.

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J

JohnPaulAtlanta

Lyricist I

Same here. This sucks! Spotify and Sonos updated, set up account, verify linked. Using a Boost , CONNECTED TO normal Uverse DSL router from ATT. I can see my Chromecast, other items. No Sonos speakers appearing in Spotify app!

John-Paul

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O

oles_law

Lyricist I

I have the same issue on the newest version, my diagnostic number 6855856

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Shillmon

Contributor I

I have the same issue.

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S