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Guy27
Contributor I
Sep 9, 2022 2:05 PM UTC
Answered

BBC Sounds and Sonos app.

Can anyone assist in adding the BBC Sounds to Sonos services. I've followed the usual process for adding the service but as soon as I return to Sonos app I get a message stating unable to add account? Any ideas out there?

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John BAnswer
Sep 14, 2022 2:24 PM UTC

The only products that need to be on S1 are WAY older than that.  You need to upgrade to S2.

You are definitely on S1?

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11 replies

Airgetlam
Airgetlam
Sep 9, 2022 2:23 PM UTC

Do you have your location properly set in your Sonos account at www.Sonos.com, and is that location in the UK?

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Bruce
    controlav
    controlav
    Lead Maestro
    Sep 10, 2022 12:59 PM UTC

    Are you on S1? I cannot get my S1 systems to add BBC Sounds, only my S2 systems. BBC Sounds uses features of SMAPI that are S2-only.

    On the plus side, I have not seen any geo-restrictions in place (I live in the USA).

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Guy27Author
    Contributor I
    Sep 13, 2022 9:30 AM UTC

    Do you have your location properly set in your Sonos account at www.Sonos.com, and is that location in the UK?

    Yes set to UK

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    Guy27Author
    Contributor I
    Sep 13, 2022 9:34 AM UTC

    Are you on S1? I cannot get my S1 systems to add BBC Sounds, only my S2 systems. BBC Sounds uses features of SMAPI that are S2-only.

    On the plus side, I have not seen any geo-restrictions in place (I live in the USA).

    The speaker is old so assume S1, this is probably the issue, time for an upgrade I think. 

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    John B
    Sep 13, 2022 11:17 AM UTC

    Are you on S1? I cannot get my S1 systems to add BBC Sounds, only my S2 systems. BBC Sounds uses features of SMAPI that are S2-only.

    On the plus side, I have not seen any geo-restrictions in place (I live in the USA).

    The speaker is old so assume S1, this is probably the issue, time for an upgrade I think. 

    Which product is it?  Only the Sonos One is mentioned on your profile.  You should not be on S1 if that is your only device.

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    Guy27Author
    Contributor I
    Sep 14, 2022 2:18 PM UTC

    Yes it's a Sonos One, albeit an old one. 

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    John BAnswer
    Sep 14, 2022 2:24 PM UTC

    The only products that need to be on S1 are WAY older than that.  You need to upgrade to S2.

    You are definitely on S1?

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    John B
    Sep 14, 2022 2:28 PM UTC

    https://support.sonos.com/s/sonos-s2-overview?language=en_US

     

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    Airgetlam
    Airgetlam
    Sep 14, 2022 2:34 PM UTC

    Even the older Sonos PLAY:1 works on S2, the Sonos One is much newer, and ships with S2 installed. 

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    Bruce
    John B
    Sep 14, 2022 2:38 PM UTC

    Even the older Sonos PLAY:1 works on S2, the Sonos One is much newer, and ships with S2 installed. 

    Although it is possible the OP’s One shipped before the S1/S2 split.

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