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Theo99
Contributor II
Jun 1, 2019 11:58 PM UTC
Answered

App won't download

Trying to update on a Mac, I got error code 1100, telling me to uninstall and re-download. I uninstalled, but when I went to the link and tried to download, all I got were "release notes," and no download.
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    Airgetlam
    AirgetlamAnswer
    Jun 2, 2019 12:34 AM UTC
    I happen to be on a Windows device at this moment, but you should be downloading from here:

    https://www.sonos.com/en-us/support

    The link should be underneath the first 6 grey boxes.
    Bruce
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    8 replies

    Airgetlam
    Airgetlam
    Jun 2, 2019 12:31 AM UTC
    Where did you attempt to download from?
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    Bruce
    Airgetlam
    AirgetlamAnswer
    Jun 2, 2019 12:34 AM UTC
    I happen to be on a Windows device at this moment, but you should be downloading from here:

    https://www.sonos.com/en-us/support

    The link should be underneath the first 6 grey boxes.
    Translate
    Bruce
    Theo99Author
    Contributor II
    Jun 2, 2019 3:26 PM UTC
    I did use that URL (https://www.sonos.com/en-us/easy-to-use). I attach a screenshot of what I got; no grey boxes!

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    Stuart_W
    Stuart_W
    World-Class Superstar
    Jun 2, 2019 3:32 PM UTC
    I did use that URL (https://www.sonos.com/en-us/easy-to-use). I attach a screenshot of what I got; no grey boxes!




    Us the link Bruce posted. The link you have is the release notes and NOT the download link
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    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    Theo99Author
    Contributor II
    Jun 2, 2019 3:42 PM UTC
    Thank you; that worked.
    Note, though, that if you go the URL I used, you find a link that says "Download the Sonos app" (see screenshot), which takes you (or took me), confusingly, to the Release Notes page.

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    Stuart_W
    Stuart_W
    World-Class Superstar
    Jun 2, 2019 3:46 PM UTC
    You're correct the link is FUBAR. I'll send a PM to a mod
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    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    controlav
    controlav
    Lead Maestro
    Jun 3, 2019 1:10 PM UTC
    Hopefully you don't need to actually Setup your system, as you cannot do that with the Mac app anyway, you need a mobile app for that.
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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Ryan S
    Ryan S
    Retired Sonos Staff
    Jun 3, 2019 4:52 PM UTC
    Hi everyone, thanks for the flag. I'll make sure it's on the web team's list. In the mean time, glad you've got the answer for where to get the download already.
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