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Nick Russell
Nick Russell
Trending Lyricist I
March 14, 2017
Question

App Volume Malfunction

  • March 14, 2017
  • 22 replies
  • 1133 views
This has only happened 3 or 4 times since setting up my system 4 months ago. But it seems to be getting worse.

My master volume on the phone app has just slowly increased to max volume by itself! Once this turned up my Playbar, Sub and 2 Play 5s to MAX VOLUME downstairs as I was walking upstairs and connecting to my Play 1 in the bathroom. Needless to say my wife (and 6 weeks old daughter) were not overly impressed with this new feature.

I've also found on occasion that it just turns everything down and if it try to turn it back up it just goes back down.

And I've also once had it smash up to max volume and then the app gives me the buffer load wheel and i cant turn it down. It feels like SkyNet is getting in there and trying to destroy my families ears.

This is a very annoying issue for a $5000 home HIFI rig.

Any advice on how to stop this happening?
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22 replies

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Andy B
Andy B
Sonos Staff
April 17, 2017
Ahh ok. Good to know. Although it's a pity that the intergration with the two apps is unstable. Hopefully a future update can fix the issue. Thanks for the info guys, I'll try those adjustments and see how it goes.

This problem is something we're currently working with Spotify to resolve. Once the fix has been confirmed for an upcoming release, I'll update this thread.

Until then, you'll just want to keep the two hardware controls for the Sonos App disabled. You'll still be able to use those controls when using the Spotify Connect feature.
amanda_w2001
Lyricist I
January 4, 2018
For us the volume goes up in small increments until it maxes out the volume. I am having the same issue as you. Submitted diagnostics 8317639. No issues with other music apps open during the same time. Controller apps downloaded on iPad, iPhone, and Kindle Fire. No one using any of the devises and the sound will incrementally increase until maxed out. Following thread for help.
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