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Nick Russell
Nick Russell
Trending Lyricist I
Mar 14, 2017 10:38 PM UTC
Question

App Volume Malfunction

This has only happened 3 or 4 times since setting up my system 4 months ago. But it seems to be getting worse.

My master volume on the phone app has just slowly increased to max volume by itself! Once this turned up my Playbar, Sub and 2 Play 5s to MAX VOLUME downstairs as I was walking upstairs and connecting to my Play 1 in the bathroom. Needless to say my wife (and 6 weeks old daughter) were not overly impressed with this new feature.

I've also found on occasion that it just turns everything down and if it try to turn it back up it just goes back down.

And I've also once had it smash up to max volume and then the app gives me the buffer load wheel and i cant turn it down. It feels like SkyNet is getting in there and trying to destroy my families ears.

This is a very annoying issue for a $5000 home HIFI rig.

Any advice on how to stop this happening?
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22 replies

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DaveBre
Lyricist III
Mar 23, 2017 12:32 PM UTC
I have the same problem. The volume mostly goes down and can't be turned up, but on occasion it goes up.

This happens on my iPhone 6. I does not happen (or hasn't yet) on my old iPhone 5.

Definitely not another instance of the app, as I don't have any other devices with the Sonos controller.
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Airgetlam
Airgetlam
Mar 23, 2017 6:17 PM UTC
My comment from above remains. As soon as it happens, submit a system diagnostic, and the folks at Sonos will get the chance to look at the logs of your system, and potentially figure out what's going on.
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Bruce
Nick Russell
Nick RussellAuthor
Trending Lyricist I
Apr 5, 2017 12:34 AM UTC
Just did it again.

I was downstairs, went upstairs with my phone and when I got to the bathroom the volume for all players leapt up heaps, then went back down and is now normal. So not exactly the same issue but it seems to be part of the general problem. I submitted a diagnostic..

7257233
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Nick Russell
Nick RussellAuthor
Trending Lyricist I
Apr 5, 2017 1:29 AM UTC
Going pretty spaz again. Keeps leaping up in volume then back down.

7257359
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Nick Russell
Nick RussellAuthor
Trending Lyricist I
Apr 5, 2017 5:05 AM UTC
Ok so I've just bought a Playbase to replace my Playbar. Hooked it all up and now my system is VERY unstable. I've just had to turn it off because the volume is all over the place. I filmed a little with my partners phone.

https://youtu.be/bqcpJCxoRbc

Diagnostic. 7257510
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Kumar
Apr 5, 2017 5:55 AM UTC
Yes, that is weird. Over to Sonos Support!
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Nick Russell
Nick RussellAuthor
Trending Lyricist I
Apr 7, 2017 10:43 PM UTC
After the last glitch I deleted the app. Restarted my phone and reinstalled the app. Everything seemed to be working ok, but today (4 days later) it's going real nuts. Just leaping around, down to nothing, up to half way, sporadically all over the place.

Here's another diagnostic. Can anyone from Sonos chime in with some ideas?

7276080
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Andy B
Andy B
Sonos Staff
Apr 14, 2017 1:51 PM UTC
Hey Nick Russell, we'll be happy to help.

When this is occurring do you possibly have both the Sonos app and the Spotify app running at the same time? As a test, navigate from the home screen of the iPhone to Settings > Sonos and then disable the App Settings for Hardware Volume Control and Lock Screen Controls. Leave these settings disabled for a few days and let us know if the issue persists or if it seems to have gone away.
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kylepauljohnson
kylepauljohnson
Trending Lyricist I
Apr 15, 2017 4:01 PM UTC
We have been having the same sort of issue off and on. I can identify that it only happens when starting a session from the Spotify app. In our case it's happened on 3 separate phones using the system. For us the volume goes up in small increments until it maxes out the volume.
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Nick Russell
Nick RussellAuthor
Trending Lyricist I
Apr 15, 2017 9:14 PM UTC
Ahh ok. Good to know. Although it's a pity that the intergration with the two apps is unstable. Hopefully a future update can fix the issue. Thanks for the info guys, I'll try those adjustments and see how it goes.
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