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Contributor I
Nov 14, 2017 6:03 PM UTC

App feedback 8.2

Are you aiming to create the world's most unfriendly UI? This update is shockingly bad. I can't begin to describe why because it is just rotten through and through, so where to begin? I know that's not very constructive and I'm sorry about that but, just listen to your customers. Just go back to 7 point something and we'll all be a lot happier.

While you're at it could you stop pumping out so many updates. Once a month. Max.

John
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    31 replies

    Enthusiast II
    Nov 15, 2017 8:35 PM UTC
    Well said, Pnimm. It's blatantly obvious that Sonos developers / management have absolutely zero regard for what is known as a USE CASE.
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    Lyricist I
    Nov 15, 2017 9:05 PM UTC
    found that the app has become slow.When you want to change the song in the Play list, it takes some time before it performs.Is it only me who experience this?
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    Renowned Enthusiast I
    Nov 15, 2017 9:17 PM UTC
    Some people really need to learn about software development cycles. :8

    You must be referring to the sonos product manager that didn't foresee time to incorporate beta feedback, prior to the official go live.
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    Prodigy II
    Nov 15, 2017 9:22 PM UTC
    Unlike, it would seem many, others I have bothered to look through all the app and its uses. Some nice layout changes which are most welcome.

    It is still very much a work in progress, which is mildly irritating but nothing to scream about, and remains not there at all. In the view that Sonos release a brand new spanking speaker which utilises a BETA skill...BETA!!!!!...may indicate that the development got delayed and got caught up with other plans. The sooner they get this sorted out the better.

    I have detailed my likes and dislikes on another thread, rather than just holding my breath until I turn blue then screaming because something has changed, and I repeat that instead of pointless and extemely unhelpful whining explain what annoys you, why and a suggested remedy.

    I rather like the new white background. I like the new layout, far more sensible.
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    jgatie
    Nov 15, 2017 9:22 PM UTC
    I shouldn't need to know anything about software development cycles as I am the consumer and I am complaining that the software product they have released is awful. The new app is horrid and confusing and makes the whole Sonos experience a true battle to find anything. It used to be a well designed app, now you cant find anything without going two screens deep. I haven't heard that any changes are coming, I have an open ticket with them and they have not asked me what I don't like nor told me that they are working on it. If you want some commentary on what's wrong, look at the user forum it's filled full of unhappy persons complaining about the new release and wanting the old one back. If you can't roll it back then make it work like the old one did and put an advanced button on there with the new interface. This isn't a case of a couple buttons got rearranged, this is more like the whole user interface was redesigned with no regard to how people use the app.

    Whether the app is fit for purpose to you has nothing to do with how often or how fast you can expect them to issue modifications. The two are simply not related. You can complain all you wish about the deficiencies of the app, Sonos is welcoming that feedback and promises changes. Doesn't change the fact that you must wait for a series of design, development, testing, and release phases in order to get them, and there are releases already in the queue before them. The clamor for changes does not dictate the speed at which they arrive, the two are not, nor should they be in your mind, related to each other, unless you wish for even worse software over bad.
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    Prodigy II
    Nov 15, 2017 9:23 PM UTC
    Still, look on the bright side. All those updates to look forward to.
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    Trending Lyricist I
    Nov 16, 2017 9:39 AM UTC
    Im new to sonos and like the app, and as far as updates go the more the merrier for me!
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    Renowned Enthusiast I
    Nov 16, 2017 9:45 AM UTC
    Still, look on the bright side. All those updates to look forward to.

    And according to the infinite monkey theorem, one of them will be awesome. 🙂
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    Contributor I
    Nov 16, 2017 5:52 PM UTC
    Perhaps if all the owners went to the Apple/Android store and started reviewing it 1 star it would make an impact.
    I did already in the IOS store... I had previously had a 5 star review...
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    Virtuoso
    Nov 16, 2017 6:20 PM UTC
    It's nosedived already on the Google Play reviews.

    For a company to release such a poor app and then ignore the majority of their customers is mind boggling imho (awaits for some sarcastic comment).

    I was eyeing up space for a Play 3 or 5 in the kitchen, then though not a chance until the app is sorted out..
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