Anyone else experiencing severe APP LAG & slow loading/refresh with S2?

Forum|Forum|5 years ago
January 1, 2021
172 replies
16097 views

Ever since we took the plunge for S2 (including upgrading/purchasing 6 new Sonos unit for S2 compatibility) it’s been a real mess (system stability and WiFi issues)!

The iOS version of the S2 app is very slow to load, lags almost always, and has a terrible screen refresh rate compared to ANY iOS app we have in the household. Now 20-40 seconds might not seem like long for an iPhone/Pad app to load/refresh, but if you’re trying to get some quick control over the volume or switching songs this is a STUPID amount of time!

S1 was almost instant across all platforms and apps. While I realize Apple can take some blame for issues with iOS apps, why is S2 slow on PC and Amazon Fire (Android) devices as well?

I’m guessing I’m not the only one, but Sonos sure seem slow to address this no matter how many times I’ve reported it to support.

Anyone else think this degrades the Sonos experience beyond the obvious annoyances (especially compared to the hundred or so other apps we use with NO lagging)?

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Best answer by Airgetlam

I’ve got no lag, on my 18 speakers and 5 controllers, using S2. Which makes me think there’s a local issue in your system.

I’d suggest three things to you. First, review the wifi interference FAQ. There’s some potential that your system is troubled, perhaps by outside influences. Worth reading through and applying what solutions are presented.

Second, try a network refresh. Unplug all your Sonos devices from power. While they are unplugged, reboot your router. When the router comes back up, go ahead and plug back in your Sonos devices.

Third, if neither of those work, system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Show previous replies

Michael_274

Avid Contributor I

I’m having the exact same problems. Incredibly slow and unresponsive. This thing is a POS.

A

Audiophone

Renowned Enthusiast I

...

I remember somebody saying that it is not the app but the network because all operations is made on the speaker itself. I believe it is the entire S2 operating system on the speakers that is fundamentally flawed. It has been a number of years now and with no fix on the root problem but 20 new products in that same period. What is going on at Sonos?!?!

I will sell the new speaker and keep to the old system. S1 works for me and I will have nothing to do with S2. If I need to change from S1 it will be to another system and by that time i might be interested to hear where you all suggest I should go.

You might have to fiddle with your router settings and/or completely reinstall the app from scratch (not the whole system, just the app)

Look at this.

I now have an old and new S2 app on different devices, running in the same mesh network and managing the same system

Keep it simple

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