Enthusiast II

Answered

Anyone else experiencing severe APP LAG & slow loading/refresh with S2?

Forum|Forum|5 years ago
January 1, 2021
172 replies
16097 views

Ever since we took the plunge for S2 (including upgrading/purchasing 6 new Sonos unit for S2 compatibility) it’s been a real mess (system stability and WiFi issues)!

The iOS version of the S2 app is very slow to load, lags almost always, and has a terrible screen refresh rate compared to ANY iOS app we have in the household. Now 20-40 seconds might not seem like long for an iPhone/Pad app to load/refresh, but if you’re trying to get some quick control over the volume or switching songs this is a STUPID amount of time!

S1 was almost instant across all platforms and apps. While I realize Apple can take some blame for issues with iOS apps, why is S2 slow on PC and Amazon Fire (Android) devices as well?

I’m guessing I’m not the only one, but Sonos sure seem slow to address this no matter how many times I’ve reported it to support.

Anyone else think this degrades the Sonos experience beyond the obvious annoyances (especially compared to the hundred or so other apps we use with NO lagging)?

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Best answer by Airgetlam

I’ve got no lag, on my 18 speakers and 5 controllers, using S2. Which makes me think there’s a local issue in your system.

I’d suggest three things to you. First, review the wifi interference FAQ. There’s some potential that your system is troubled, perhaps by outside influences. Worth reading through and applying what solutions are presented.

Second, try a network refresh. Unplug all your Sonos devices from power. While they are unplugged, reboot your router. When the router comes back up, go ahead and plug back in your Sonos devices.

Third, if neither of those work, system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Show previous replies

Airgetlam

Note that the servers that Sonos has been told by Spotify to connect to are different servers than the Spotify app itself.

Bruce

Ken_Griffiths

@IJN,
So can you give a sloooow search-example, so I can try it here.

I

IJN

Renowned Enthusiast I

Expanding on this - the results on my system are returned as follows : Amazon (non- subscription) hype machine qobuz then Spotify. Given that the direct Spotify search is quick, it seems that there is a delayed search across other platforms ahead of Spotify search. This did not used to Be the case

I

IJN

Renowned Enthusiast I

Search in artists for Scott Walker using magnifying glass and then by browsing/ selecting Spotify and then searching

I

IJN

Renowned Enthusiast I

Artist selected makes no difference - always same delay

controlav

Lead Maestro

The multi-service search (which is junk IMHO, desktop single-service search rocks for so many reasons) is subject to issues if one of those services is slow. In order for someone to reproduce your issue, they may well need the same combination of services as you have.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Ken_Griffiths

Here’s what I am seeing … I still am not noticing any significant delay. Seems almost instant to me.

Ken_Griffiths

I’m just wondering if it’s a DNS issue? Maybe someone else will chime in here from the UK, if they use both BT and Spotify and can ‘kindly’ do a similar Artist search.

Anyhow it seems to be working okay here.

I

IJN

Renowned Enthusiast I

I’m not sure if this has always been the case or not - don’t think so- but if I perform a search for say Beatles - typing initially “be” will quickly return search results across all streaming platforms with which I have an account- will include, in all platforms , the Beatles alongside other “be artists such as Beach boys and the Beastie Boys - I can therefore in my streaming platform of choice select the Beatles and it’s immediately populated by all albums etc.

very bizarrely, if to the initial “be” search criterion I now add “a” ie “Bea”, the results diminish with less showing across fewer platforms and if o continue to the “Beatles” it now takes seemingly forever to load - this did not used to be the case.

Ken_Griffiths

I’m not sure if this has always been the case or not - don’t think so- but if I perform a search for say Beatles - typing initially “be” will quickly return search results across all streaming platforms with which I have an account- will include, in all platforms , the Beatles alongside other “be artists such as Beach boys and the Beastie Boys - I can therefore in my streaming platform of choice select the Beatles and it’s immediately populated by all albums etc.

very bizarrely, if to the initial “be” search criterion I now add “a” ie “Bea”, the results diminish with less showing across fewer platforms and if o continue to the “Beatles” it now takes seemingly forever to load - this did not used to be the case.

So this is what I see if I search for ‘Beatles’ using the S2 App on an iPhone XR (see attached)…

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