Enthusiast II

Answered

Anyone else experiencing severe APP LAG & slow loading/refresh with S2?

Forum|Forum|5 years ago
January 1, 2021
172 replies
16097 views

Ever since we took the plunge for S2 (including upgrading/purchasing 6 new Sonos unit for S2 compatibility) it’s been a real mess (system stability and WiFi issues)!

The iOS version of the S2 app is very slow to load, lags almost always, and has a terrible screen refresh rate compared to ANY iOS app we have in the household. Now 20-40 seconds might not seem like long for an iPhone/Pad app to load/refresh, but if you’re trying to get some quick control over the volume or switching songs this is a STUPID amount of time!

S1 was almost instant across all platforms and apps. While I realize Apple can take some blame for issues with iOS apps, why is S2 slow on PC and Amazon Fire (Android) devices as well?

I’m guessing I’m not the only one, but Sonos sure seem slow to address this no matter how many times I’ve reported it to support.

Anyone else think this degrades the Sonos experience beyond the obvious annoyances (especially compared to the hundred or so other apps we use with NO lagging)?

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Best answer by Airgetlam

I’ve got no lag, on my 18 speakers and 5 controllers, using S2. Which makes me think there’s a local issue in your system.

I’d suggest three things to you. First, review the wifi interference FAQ. There’s some potential that your system is troubled, perhaps by outside influences. Worth reading through and applying what solutions are presented.

Second, try a network refresh. Unplug all your Sonos devices from power. While they are unplugged, reboot your router. When the router comes back up, go ahead and plug back in your Sonos devices.

Third, if neither of those work, system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

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Ken_Griffiths

Now in a different property using S2 this time. Same issue even though totally different Sonos household and different router. Searching within S2 app just hangs bit can play immediately if search from within Spotify app. Matters not if I use my iPhone which has travelled from one home to this or an in unit iPad controller which is only used here

No one else seems to be complaining about this, so maybe speak to either Spotify Support, or Sonos Support. It will be the Spotify servers that are returning the results, I presume.

I only use their Spotify Free service here and that gives an almost instant return. Amazon Music and Deezer, which I subscribe to, seem almost instant aswell.

Can you perhaps give one, or two, search terms, Artist/Album etc. that you are searching for and I will happily check again, but ideally you will still need to speak to the Support Staff - I would expect to see more complaining about this issue, if it was a wide-spread issue.

Ken_Griffiths

I just tried ‘The Lamb Lies Down on Broadway’ and it was less than a second for Spotify (and other services) to show that Album from Genesis in the results list.

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IJN

Renowned Enthusiast I

If I search from the Spotify app using the same iPhone or via voice pretty much instant play. The issue re app occurs with both S2 and S1 with discreet Sonosnet systems and discreet internet accounts / routers .

reached out to Sonos help and submitted a new diagnostic from today’s house. Travelling to the other two early next week so picking up from there and submitting further diagnostics. I’ve had Sonos since 2010 and no issues previously. Also yesterday used old redundancy iPhone 6 running older iOS software and still same issue. Very strange that this happens in four distinct locations even when using controller devices which are unique to those locations

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IJN

Renowned Enthusiast I

Just re-read your reply - it’s not confined to slow Spotify searches -Qobuz and BBC sounds eyc also slow to return results

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IJN

Renowned Enthusiast I

Just founded something interesting - I have always searched using the magnifying glass symbol which until recently returned results quickly - this searches across multiple streaming services with which I have an account - this is now taking much longer than previously. However if I use the browse function and select a Spotify account the results are instantaneous- therefore for some reason it’s the functionality of the search function across several streaming services which is now very slow compared with pretty much instant previously.

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IJN

Renowned Enthusiast I

Would someone try searching with the pan streaming service search magnifying glass instead of the browse search and see if for them the search is slow . Thanks

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IJN

Renowned Enthusiast I

Sorry - ignore the last post - I can’t seem to replicate what I’ve written ie there doesn’t appear to be general search function within browse only suggestions based on search history. Not sure what I must have been looking at

Ken_Griffiths

I use BBC Sounds, but don’t use Qobuz - but maybe it’s one one of the streaming services that I don’t use, that are holding things up. Try removing the services perhaps one at a time and see if you can pinpoint the culprit. I just checked the Sonos Services Status Page HERE (just in case) and that’s not showing any reported issues with any of the services however.

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IJN

Renowned Enthusiast I

Hi Ken

Here’s the latest : Sorry - once more. What I wrote about using browsing and then searching is generally true and returns instant results if a new search artist / album is requested which has not previously been requested using the magnifying glass - all very strange

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IJN

Renowned Enthusiast I

So what appears to be happening : if the search is focused on a specific streaming service - lets say Spotify - different ways of doing this - through S½ apps Browse function (music notes) / select Spotify/ search artist album - or using Mac controller (which can’t do cross platform searches) - the results are instant. Similarly by using Spotify app directly. However using the magnifying glass icon to do a cross platform search very recently appears to have been corrupted and hangs seemingly for ever when searching

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